Direct Deposit Issue

Yes, I usually see my deposit around 4:00am central time and haven't received it.

Have you received an email from Intuit with the subject line "Direct Deposit Unsuccessful"? If so, please reply with the code in that message so we can narrow this down.

A missing direct deposit usually happens for a few common reasons, such as an incorrect bank account or routing number, or an account that belongs to a different employee.

For an incorrect account or routing number, check with the receiving bank to see if the account exists. If the account is active and the deposit went through, you can request a direct deposit reversal five business days after the pay date. However, if the account doesn't exist or is closed, and the bank confirms the deposit was rejected, you can void the original paycheck, update the employee's bank account info, and issue a new paycheck with the updated direct deposit.

If the deposit went to another employee's account, you can arrange internally with that employee to return the funds via cash or check. Alternatively, you can request a direct deposit reversal.

If you have more questions, reply below, and we'll be happy to answer them.