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cis submissions

8 replies
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I can't get my cis submissions to work correctly to file them through QBO. keeps saying wrong credentials even though I have checked them over was over. they are the same details as my PAYE and the works fine

QuickBooks Online

G

GeorgiaCAnswer

Level 13

Nope. I've still got this issue. I try every month just in case.

QB couldn't help at all. Just blamed HMRC and said I could do it manually on tax website. Hopeless.

Hi both, due to the sensitive nature of the tax authority user credentials, a single error message is sent by HMRC to QuickBooks to prevent any possibility of security incidents if any of the following information is incorrect. If you are having difficulties submitting your CIS return, please verify:

- Correct username
- Correct password
- Valid UTR
- Valid PAYE Ref
- Valid Accounts Office Ref
- Valid Subcontractor UTR
- Accurate National Insurance and verification numbers (in subcontractor settings)
- Any special characters in subcontractor name (characters allowed: A-Z, a-z, 0 to 9, space & ‘ ( ) * , - . / @ £)

A

Ashleigh1

Level 14

Hello Greenwood,

Welcome to the Community page,

Have you confirmed the log on credentials as you need to do this if that is the error its displaying.

Could you also try clearing your cache and cookies, this link here will help you, close the browser down, reload it and log into to Quickbooks and see if ti then lets you file it.

G

Greenwood 12Author

ye all my credentials are correct I have no problem logging on to HMRC and doing it manually. they are the exact same details as my PAYE, they work finer and PAYE submissions work fine every week. I have had this issue for over 6 months now. iv tried contacting support, and going through it with them they have said they have the engineers working on it but they never seem to be able to come up with a solution. iv now made a formal complaint today after spending another 2 hours in a chat trying to sort this with no outcome and all the assistant seem to do was make my CIS accounts look a right mess by unfileing a load of my submissions I had done manually. instead of removing the rejected ones like I asked. I have also repeatedly asked to compensated some of my fees back as iv been paying full price for the last 6 months to use this service and basically its not working. so the service im paying for isn't there. I'm now at my whits end with it and looking for alternative accounting software as this was the main reason I came to QBO as it was supposed to be good at CIS.

M

MarkRev

I would love to get this working. I have been trying for months. Same problem here