"Error Occurred" When trying to apply a Direct Earnings Attachment

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I am continually getting an "error occurred" message when attempting to enter a Direct Earnings Attachment. This is the second employee this has happened to in the last fortnight. They just won't save, and all I receive is the "error occurred" flashing up at the top of the screen. I thought it might be a browser issue, but have tried "Edge" as well as my usual "Chrome", to no avail.

Workforce Payroll

Irene R

QuickBooks Team

Let's ensure that your employee details are complete before applying the Direct Earnings Attachments, since an incomplete employee setup can result in errors, Kev L.

Here's how:

Log in to your QBO account.
Go to Payroll, then select Employees.
Select the specific employee and cross-check their details under the Employee Details or Tax Information section.

If everything is set up correctly, yet you still encounter an error while applying the Direct Earnings Attachment, I recommend reaching out to our live support team for assistance in determining the cause of the issue.

The Community forum is always available for further QBO-related payroll questions you have.

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