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PaulRudin
Oct 8, 2024 11:51 AM UTC
Question

Error running payroll

I'm trying to run payroll and I get a "something went wrong" error.

 

I don't actually have any payments to make, but I've previously been able to run the payroll so that I can submit something to HMRC.

3 replies

GeorgiaC
Level 13
Oct 8, 2024 1:19 PM UTC

Hi PaulRudin, thanks for posting on the Community today

 

We don't have any similar reported errors at the moment, and you should be able to submit a nil EPS for the period when no payments are made.

 

To check for any browser issues that may be causing this, please first try running the payroll by signing into QuickBooks through a different browser or incognito browsing window. 

 

If you continue to experience an issue, please get back in touch below with the version of payroll that you're using (Core or Advanced) and we'll pick this back up with you. 

PaulRudinAuthor
Oct 8, 2024 2:17 PM UTC

I tried again using a private window, but got the same thing.

GeorgiaC
Level 13
Oct 8, 2024 2:55 PM UTC

Thanks, PaulRudin. Please begin a chat so that we can check the version of payroll that you are using to allow us to look into the error fully. 

 

Our live messaging is available 8.00 AM - 10.00 PM Monday to Friday, 8.00 AM - 6.00 PM Saturday & Sunday.

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