Why is receipt snap not working?

An outdated app or a corrupted temporary cache can prevent QuickBooks Online features from working. Update the app to the latest release and clear its storage to refresh your data and restore normal performance. Here’s how:

Android

1. Open your device settings.
2. Select Apps.
3. Choose QuickBooks Online from the list, then tap Storage.
4. Select Clear data.

iOS

1. Open Settings on your iPhone and tap General.
2. Click iPhone Storage, and select QuickBooks Online.
3. Select Offload App.

If the issue persists, I recommend uninstalling and reinstalling the application.

Alternatively, you can snap a photo of the receipt with your phone and upload it through a web browser.

Let us know if you have additional concerns. We're here to help.