To ensure that I can provide the best resolution for your concern, may I know what specific issue you're getting with HSN code in QuickBooks Online (QBO)?

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SP Enterprises

Not able to add the HSN code 481810 for a product Toilet Rolls. We have to enter 6 digit HSN codes for all of our items, and quick books is not allowing to enter the HSN Codes.

JenoP

QuickBooks Team

Hi there, SP Enterprises.

Can you tell us what happens when you entered a 6-digit HSN code? I tried adding a new product with a 6-digit HSN code and I was able to save it. In the meantime, I'll share some steps to check if too much cache or a browser issue is preventing you from saving or entering the HSN code.

Start by using an incognito/private browsing session or a different browser. Here are some of keyboard shortcuts to quickly open an incognito session:

Ctrl + Shift + N for Google Chrome
Ctrl + Shift + P for Firefox
Control + Option +P if you're using Safari
Ctrl + Shift + P for Microsoft Edge

Once done, go back to your account and check if you can already enter the 6-digit code. If you're able to do that, follow the steps in this article to delete your browsing history: Clear Cache And Cookies To Fix Issues When Using QuickBooks Online.

Let me also share these articles with your for more reference about adding HSN codes in QBO:

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