Account does not include mobile access

Thanks for reaching out to the Community, @Gstookes.

Let's perform some troubleshooting steps that can help us isolate this. To start, make sure that you download the QuickBooks Self-Employed (QBSE) app based on the device you're using. Here's the link: https://quickbooks.intuit.com/uk/mobile-apps/.

Once downloaded, log in using the same username and password you enter when accessing your QBSE account on the regular web browser.

Just in case, I'll add this article for future reference: What’s QuickBooks Self-Employed?

Please let me know if you have any other issues or concerns by leaving a comment below. I'm always here to help. Have a great weekend!