cannot sign in

Thank you for signing up for QuickBooks Self-Employed (QBSE), Hayley. I'm here to help you with getting into your account so you can start tracking your transactions.

The browser's cache is one of the factors why you can't log in to QBSE. For the time being, you can try opening your account using an incognito window. It's the best place to detect problems within the browser you're using.

To save you time, you can use either of these keyboard shortcuts:

• Google Chrome: Ctrl + Shift + N
• Safari 11 or newer: ⌘ + Shift + N
• Mozilla Firefox: Ctrl + Shift + P
• Microsoft Edge: Ctrl + Shift + P

From there, open this link to sign in to QBSE UK: https://uk.selfemployed.intuit.com/login.

If it works fine, go back to your original browser and clear its cache to start fresh. You can also use another supported and up-to-date browser to narrow down the result.

If you're getting the same result, may I know the specific error message you've received? This way, I'll be able to look into this more closely and check for open investigations. 

Alternatively, you can download the QBSE app based on the device you're using to open your account. Here's the link where the apps will be downloaded: QuickBooks for Self-employed App.

Please keep in touch if you need more help with logging in to QuickBooks. I'm determined to help. Have a great weekend!