How do I resore connection to bank? Account not updated for two weeks. Error code 9999

A pleasant day to you, Penny.

Let me share the info about the shown error code 9999 on your end.

This error message means your bank account isn't updating in QuickBooks Online (QBO). Please know. this is only temporary and should resolve itself within 48 hours.

Also, this indicates that there's no need to restore your bank connection since it's still intact. Feel free to read this article for more info: Fix bank errors in QuickBooks Online.

However, if the issue persists after the estimated time frame it will be fixed, I recommend contacting the QBO Care Team to further isolate this error and find a resolution.

Here's how; 

1. Hover your mouse to the upper right corner and click the Help icon.
2. Select the Search icon. Then, tap Contact Us below.
3. Pick Ask about something else table.
4. Enter a brief description of your concern and Continue.
5. Choose either Start a chat or Call us.

I'll also add this article to help you categorise your bank transactions automatically: Set up bank rules to categorise online banking transactions in QuickBooks Online.

Feel free to reply to this post if you have additional questions about managing your bank account in QBO. We'll be willing to lend a hand. Thank you, and enjoy your day.