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C
cpep19
March 8, 2026
Question

Invoice

  • March 8, 2026
  • 1 reply
  • 2 views

 

I was wondering if anyone could help me with an issue, today/Sunday I was doing some invoicing when I have send the invoice I copy myself in and send to the client as well,  I have received the invoice email and the clients have to, but on my quick books the customer it is not showing that invoice which was sent to them, can you please help me 

1 reply

J
john_TQuickBooks Team
QuickBooks Team
March 9, 2026

Hi there, cpep19. Receiving the invoice email confirms the transaction was created and sent from QuickBooks. When it doesn’t appear under the customer right away, it’s often because the invoice list is filtered by Date or Status, or the transaction may have been saved under a different customer profile.
 

To review your invoices, go to Sales, then select Invoices. Check the Date and Status filters to ensure the list isn’t narrowed down unintentionally. You can use the Search option to enter the invoice number for quick access to the transaction. If the invoice is still missing, review the Audit log to see recent activity and confirm if the invoice was created, sent, or deleted.
 

If you have any additional questions, please feel free to revisit this thread.

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