Live chat option is not working

Hi, sachini.

It looks like you've posted a similar concern and one of my colleagues has already given an answer. You can access her reply from here: https://quickbooks.intuit.com/learn-support/en-uk/other-questions/re-live-chat-is-not-working/01/1320807#M18434.

If you have follow-up questions, let me know by leaving a comment below. I'm more than happy to help you again. Keep safe!