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S
Steve Bell
June 21, 2020
Question

Overcharge

  • June 21, 2020
  • 1 reply
  • 0 views

Is anyone having or had a similar problem to me with Intuit? In April one of my clients was charged for 105 employees despite them only having 43. Perhaps they thought I wouldn't notice. I contacted Intuit straightaway and they promised to either refund me or credit my next invoice. The May invoice came and there was no credit / refund on it. So I telephoned Intuit again and after half an hour of getting nowhere their agent told me they would need to investigate it. The June invoice has just arrived and still no refund. This is disgusting so-called customer service by Intuit. If it were a shop they would give me a refund right away without a quibble. I will now be taking the legal route to recover my money which will cost Intuit far more.

1 reply

JessT
JessTModerator
Moderator
June 21, 2020

Hi Steve,

 

I know this isn't a good experience for you, and I truly understand how you feel about it.

 

Like what we always tell our clients, we will investigate if there are billing issues. I would love to do the same. However, security reasons prevent me from asking specific account details from here since this is a public forum, and we don't want to compromise the safety of your data.

 

I would recommend calling our Support again to check this out. I know you've been through a lot. It's just that they have the tools to check the status of your concern. They will be able to check every detail of your account, starting from the time you raised this issue with them.

 

Thank you for your patience.

S
Steve BellAuthor
June 21, 2020

Yes I will be contacting "support" again first thing tomorrow (Monday). It is Intuit's choice. They either give me my money back or I will start legal proceedings to recover it. I will then be including a claim for the lost time in chasing my money.

S
Steve BellAuthor
June 22, 2020

I have contacted Intuit again this morning as you suggested, however I have not received my refund from being overcharged in April. I am a QuickBooks advisor and this is appalling customer service.

I have now issued a court summons against Intuit to recover my money.

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