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aebailey
Jul 31, 2019 1:56 PM UTC
Question

Quickbooks Desktop Install issue / VMware

Hi there

 

I'm attempting to install Quickbooks Desktop 2019 on a Windows 10 install on VMware Fusion 11 on a Mac.

 

Everything goes fine until I have to enter the License and Product Number, at which stage the alphabetical keys on the keyboard no longer function, only the numbers keys work. If I press any alphabetical keys an error chime sounds.

 

Keyboard works fine on all other programs within the Fusion install.

 

Would love to hear any ideas anyone has.

 

Thanks

Adrian

5 replies

payment after leaving
Level 10
Jul 31, 2019 2:46 PM UTC

Hi aebailey

 

Our desktop products are not compatible with mac's.

aebaileyAuthor
Jul 31, 2019 2:50 PM UTC

Thanks for the reply John. 

 

But the installation is taking place on a Windows operating system running in a virtual machine. 

 

Best

a

aebaileyAuthor
Jul 31, 2019 3:01 PM UTC

Okay, sorted.

 

For anyone who has the issue in the future - do not enter any alphabetical characters provided in the License Number or Product Number. Only enter the numbers, and ignore the letters.

 

Cheers

a

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