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Matthew Hague
Dec 8, 2021 1:05 PM UTC
Solved

Quickbooks Direct Debits

Hi,

 

I've created multiple Direct Debits mandate requests from the 'Customer' area of Quickbooks.

When I go to look at lists to check who has set them up some show as 'mandate request sent and awaiting customer' and some as 'approved by customer and currently processing'.

 

A few show as Active.

 

When I check with the equivalent in GoCardless I can see that lots of the 'mandate request sent and awaiting customer' and 'approved by customer and currently processing' ones I see in Quickbooks are actually completed and already active. Some by over a week. 

How can I get Quickbooks to catch up or properly sync with GoCardless and why are they just not showing up anyway? 

I'm a little confused.

I had started to chase a few customers and embarrassed myself as some had blatantly filled them in.

 

Any help appreciated.

Bests

 

Matthew

Ashleigh1Answer
Level 14
Dec 8, 2021 4:17 PM UTC

Hello Matthew, 

 

Welcome to the Community page, 

 

If you have a look at this link it tells you more about go cardless. If you also have a look at this link as well tells you more about setting it up. 

View in thread

2 replies

Ashleigh1Answer
Level 14
Dec 8, 2021 4:17 PM UTC

Hello Matthew, 

 

Welcome to the Community page, 

 

If you have a look at this link it tells you more about go cardless. If you also have a look at this link as well tells you more about setting it up. 

    Matthew HagueAuthor
    Dec 23, 2021 1:39 PM UTC

    Thanks so much for your quick response and help on this.

    Much appreciated!

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