Question

Quickbooks online invitation

8 replies
24 views

I have received an invite from my client based in the UK .. whenever I try to accept the invite and fill in my login info its redirects me to make a new firm account
Why can't I accept my invitation?

QuickBooks Online

C

ChristieAnn 11

Level 9

Hi there, Mashal.

Let me provide details on how the client's invitation works in QuickBooks. I'll also ensure you can accept this without prompts so you can manage their books accurately.

When accepting a client's invitation to add you as an accountant, make sure you have the same QuickBooks region as the client's. That being said, I recommend ensuring that you utilize the QuickBooks Online Accountant UK to accept the invitation effectively. Otherwise, you may have been routed to create a new account because you utilize a different nation, such as the US or ROW.

However, if you also use the UK version, ensure your client sends the invite to the correct email address. It should be the one tied to the user ID you use to sign in and enter the correct information.

Here's how:

Open the invite email.
Select Accept Invitation.
Sign in with your existing user ID and password.
If you see your client’s account listed in the Clients tab, you’re all set to manage their books.

If the issue continues to occur, there may be a web browser issue. You can open this article on how to fix this: What to do if you can't accept client invites in QuickBooks Online Accountant.

Lastly, refer to this article if you need steps on how to update clients' info so can keep their data up-to-date: Manage clients in QuickBooks Online Accountant.

If you require additional assistance managing your client's account, you're always welcome to leave them in the comments below. We're looking forward to helping you further. Have a good one, Mashal.

M

Mashal PanjwaniAuthor

I tried changing region and all .. still cannot accept the invitation
PLease help

A

AileneA

Moderator

I appreciate all the efforts you've exhausted to get this working, Mashal.

Don't worry, I'll provide another solution on how to handle that situation. Since changing regions isn't still able to accept the invitation.

Let's take a look at your web browser to see if that's causing any issues. Sometimes, browser issues can affect the performance of certain features. Open the invite manually:

Open the invite email.
Right-click the Accept Invitation link and copy the web address.
Open a new private web browser. In Google Chrome, this is called an Incognito Window. For other browsers, it's a Private Window or Private Browser.
Right-click the address bar and paste the copied web address.

If you're an accountant looking for more information about the features and how to manage billings, this article is definitely worth a read. It covers all the important topics and provides helpful tips to make your job easier: Use accountant tools and features in QuickBooks Online Accountant.

Please browse through the articles below. To know how many accountants can be added to your subscription and manage accounts in QBO.

I just wanted to make sure you're all set with your concerns regarding accepting the invitation. If there's anything else I can do to assist you, please don't hesitate to let me know. I'm here to help make your life easier so that you can focus on your business. Do keep me updated on how everything goes on your end, and if there's anything else you need, feel free to reach out. Wishing you a wonderful day!

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