Urgent: Can't Reset Quickbooks Desktop Password
I need urgent help getting back into quickbooks desktop. My laptop had an update the other day and then since then I can't get back in. Its not recognising my password and when I try to reset it - it asks me to download an automated password reset tool. When I try to do this, I get an error message "We couldn't find the information you've provided on our records. Verify the information and try again."
The information I am submitting is correct but I have a very old quickbooks 2016 which I downloaded from a disc in 2016. Please can you support in resetting my password so I can continue to use my quickbooks? Happy to provide further product details when needed. I have tried everything on your support pages to try and resolve this myself but nothing is working and last option is to get live support from yourselves.
Somebody tell me what I can do to get back in?