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New Member
July 26, 2026
Question

Who else hates this new app?

  • July 26, 2026
  • 1 reply
  • 11 views
It is missing invoices and isn’t let me sort expenses.

1 reply

QuickBooks Team
July 26, 2026

I understand the challenges when a transaction is missing and features don’t work as expected. To resolve this, please ensure your QuickBooks mobile app is updated to the latest release to receive the improvements and security patches. Then, let's reset the app's data and refresh its settings for optimal performance.

 

For iOS     

 

  1. Tap Settings, then locate General.
  2. Select iPhone Storage, then QuickBooks Online app.
  3. Press Offload App.   

 

For Android     

 

  1. Go to Menu ☰, then tap More Options ⋮.
  2. Pick Settings, then Refresh Data.
  3. Hit YES to confirm.   

 

After that, restart your device and check whether your invoices are visible and you can sort your expenses. If you still can't, uninstall and reinstall the app.     

 

In the meantime, consider accessing QuickBooks Sole Trader through a web browser on your computer. This will allow you to manage your invoices and give you additional options for reviewing and organizing your expenses, including sorting them.

 

If you have any concerns with QuickBooks, please know that the Community forum is always open to help you again.