When I snap a receipt it does not upload

Thank you for reaching out, and I can see the importance of uploading receipts into QuickBooks Online, Tom. It not only simplifies expense tracking but also enhances financial management and streamlines reporting.

To address your concern regarding the issue with uploading receipts, connecting with our Live Support team can provide in-depth assistance and identify ways to resolve it.

Follow these steps to connect with them:

1. Sign in to your QuickBooks Online company.
2. Click the Help button and select the Search tab.
3. Enter your concern in the search bar, then click Contact Us at the bottom.
4. Choose either the Chat or Callback option to speak with our support team, who can investigate the issue in detail.

Please be aware of their support hours so you will know when agents are available.

We appreciate your understanding and patience as we work toward resolving this discrepancy. Please let us know if you have additional questions or concerns by leaving a reply below.