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Hello,We have a few old customers in our list who we know we won't ever work with again. When I click on the dropdown and "Make Inactive" button, I get a message saying;"If <client> has sub-customers, making this customer inactive also makes all its sub-customers inactive.If this customer has active projects, it will not be made inactive.Is this OK?" This customer has no active projects; it has two completed projects, and one cancelled project.Somehow the solution proposed to me was to move all of the transactions from all of the projects to a different project, then I can deactivate the customer once it has no transactions. This makes no sense to me. Is there a way to simply deactivate a customer that we have finished working with, without having to manually delete or move every transaction associated with them?

we returned some material purchased and received a refund for those and we cant use vendor credit because of our plan. There must be another way to post the refund

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The second QPP is not printing on the Releve 1's.It does print on the T4's in Box 17A. Looking up the Payroll Items - Under T4 Tracking -The tracking is only showing Box 17A - Employee's second QPP contribution,It should show as Box 17A/B.B. - Employee's second QPP contribution Please advise.  

comment établir une règle pour mes taxes (50% pour restaurant et 25% pour essence

Impossible de saisir des recus car les dates ne fonctionne aucunement.

Since July I have been doing the payroll deductions from the cra website as I could not update my payroll to the july 1 updates.  How do i figure out  if the calculations in qb is right on how much vacation pay has been used YTD and how much is available?

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I added the pay type but i don't see where i can add the number of days in the create payroll just shows the amount that is paid daily

We purchased inventory items from Home Depot using a credit card (no PO). The receipt appears, our bank feed gets updated. When I try to process it, I can only select expense accounts or non-inventory items — I cannot select Inventory-type products. This means qty on hand doesn't update. What's the recommended workflow to record inventory purchases when there's no Purchase Order? Do I need to enter it differently? THANKS!!

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I'm using QB 2021 Desktop Premium for non profits (Canadian Version)  having difficulty setting uo sequential numbering. Under Edit, Preferences, sales&customers, Company Oreferences - there is no option/choice for "Custom Transaction Numbers!  Currenty sales receipts are numbering sequentially but when I try to reset the starting number it has no effect - so, where do I go from here??

I accidentally entered credit card charges into credit card credits. How can I change these items thatt are in credit card credits, to credit card expenses

Emplyee is asking for his vacation pay that is availableHow do i find the accruel vacation pay owing. Since October 2025 I have been doing the payroll manually as i could not get the payroll update so i want to make sure that the numbers are correct.  Any help is appreciated  Thanks

Let’s get into our Top 5 year-end payroll questions:   How do I modify scheduled pay periods? Follow this link to complete the steps in product  Select the employee you want to update and edit the Employment details section. Select an existing pay schedule, or select Add pay schedule under the Pay Schedules drop-down menu. Your options are: Every week (52 times a year)• Every other week (26 times a year)• Twice a month (24 times a year)• Every month (12 times a year) To add a new pay schedule, complete the following: Pay frequency• Next payday• End of next pay period• Pay schedule name Select Save. If there are multiple employees on the same pay schedule, you will have to update this setting on each employee. Once a new pay schedule has been created, it can be selected for existing and new employees. Note: If you mark the Use this pay schedule as the default for employees you add after this one field, that pay schedule will automatically be assigned to all new e

Le 1er billet (juin) a été payé par carte et est la seule dépense réelle. Le 2e billet a été payé par voucher émis après annulation du vol, sans paiement réel. Cette écriture ne devrait pas affecter les dépenses ni les taxes. La TPS/TVH a été réclamée par erreur en octobre.

Me: "OMG, Quickbooks is absolutely terrible at math. Like, this is not even remotely how math works..."   Me: I'd better report this to the QBO. *opens Help dialog, presented with QB Assistant.*QBA: "How can I help?"Me: "I'd like to report a problem."QBA: "I can help you share reports in QBO!!!"Me: WTF do I do now?!!?!? 🤦 (other than click "No")  I continued out of curiousity. QB Assistant broke badly and was offering me random "deeplinks"... Clicking on a "deeplink" automagically submits it as if it's your next question... What a complete pile of garbage! 🗑️️🔥  

I need some coaching or a videos on this

Error 185 - more security info required by your bank. I have fixed the connection issue but then a few minutes later this message pops up again.

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The company previously used another accounting system and has finalized financial statements and a trial balance. I’m setting up QuickBooks Online for the first time and want QBO to show the same profit and balance sheet totals. For example, the trial balance shows $100,000 of rent income for the year, but when I try to enter that rent in QBO, it requires an offset (equity, clearing, or another balance sheet account). I’m trying to understand if there is a way in QBO to enter historical income and expenses so profit matches the finalized trial balance without using equity or clearing accounts, or if this is simply how QBO conversions work.