Thanks for connecting with us here. Ensuring your QuickBooks Desktop product is working the way it was intended is essential, in keeping your books accurate. I would be glad to help!

I recommend downloading our QuickBooks Tool Hub, to fix common errors. If you experience the same outcome, please don't hesitate to contact our Customer Care team outside of this forum. They will be pleased to work with you personally, and ensure your books are accurate and up-to-date, without delay!

If you have other questions, feel free to reach back out. We would be happy to assist!

mary53Author

New Member

I would rather not download anything. Can I not do anything with the back up it created before it was updated? Thanks

Trish_T

QuickBooks Team

Hi mary53,

I can understand your resistance to proceed with downloading the QuickBooks Tool Hub at this time. I encourage you to contact our QuickBooks Desktop specialists at 1-833-317-2226, Mon-Fri: 9am-8pm ET. They will be able to connect with you virtually and ensure a positive outcome in your books!

Should any other issues arise, touch base with us again. We're here for you!

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