ROE

Hi, mary53.

Let me guide you on how to create and submit Records of Employment (ROEs) in QuickBooks Desktop (QBDT).  It’s a straightforward process that can be done directly from the Employees menu.

Before generating the ROE, make sure you've entered both a Hired and a Released date in your employee's record.

Here's how:

1. Go to the Employees menu and select Employee Centre
2. Double-click on the employee for whom you want to enter the Hired and Released dates.
3. Make the necessary changes on the Employment info tab, then click OK.

Once done, you can now generate the ROE for your employees. Please follow these steps:

1. From the Employee menu, select Payroll Forms.
2. Then, click Process Record of Employment.
3. Check the employee you want to create an ROE for, then click OK.

After that, you can then E-file your ROE forms on the Service Canada website. Here's how:

1. From the Process ROEs screen, click EFILE.
2. Make a note of the file path for the ROE.BLK file provided in the ROE electronic Filing message.
3. Select OK.
4. After that, the Service Canada website opens. Follow the on-screen instructions to log in to your ROE Web account and upload the file to complete your electronic submission.

For more detailed information about the entire process, you can also refer to this article:  Process, review, and EFILE Record of Employment (ROE) forms in QuickBooks Desktop.

Please don't hesitate to comment below if you need further assistance.

Thank you for the update, Mary. Since this involves multiple ROEs showing for the same person in QuickBooks Desktop (QBDT), this falls under technical assistance that QuickBooks Live Support can help with directly.

To ensure this gets resolved properly, I recommend contacting the QuickBooks Live Support team instead of Service Canada. They'll be able to guide you through fixing the issue within QuickBooks and assist with removing the duplicate ROEs. Here's how:

1. Open the Help Menu in QuickBooks Desktop and select QuickBooks Desktop Help/Contact Us.
2. Click Contact Us and describe the issue (e.g., Duplicate ROEs showing in QuickBooks).
3. Sign in to your Intuit account, enter the single-use code sent to your email, and click Continue.
4. Choose Chat with Us or Have Us Call You for live assistance.

Phone support for QuickBooks Desktop Pro, Premier, and Enterprise is available Monday to Friday from 9:00 AM to 8:00 PM ET. Messaging support is available Monday to Friday from 8:00 AM to 9:00 PM ET, and Saturdays from 9:00 AM to 6:00 PM ET.

Let us know how it goes or if you need help navigating these steps. We're happy to assist!