can i get a callback from an agent?

Yes, you can get a callback by navigating the Help menu in your QuickBooks account.

Here's how:

1. Click the Help (?) icon located at the top right of your screen, beside the Gear icon. 
2. Choose the Search tab and click the Contact Us button below. 
3. Enter the details of your concern in the box, then click Continue. 
4. Select Callback.

I'll also share this article to help you determine the best time to request a live support callback based on your product subscription: QuickBooks Online expert service hours.

Please return here if you have any additional questions.