Other Questions

When we switched to online Quickbooks, we originally transferred all of our data to QBO from the desktop version, but there were so many bugs and issues that we wiped it and chose the "star fresh" option. However, now we cannot import the hours into Quickbooks due to some error code that while the employees are in the Payroll side, they need to be set up in the QBO as well. The person who helped me in the chat advised that this is a bug on QB's end and that they were working on fixing it. So, we have had to enter the hours manually *every* single * time.* Now, every single time we run payroll, we get this same error message from QBO:" Your payroll went through successfully, but we weren't able to sync your journal entries. Reach out to customer care to fix these errors soon. Let’s get your books balanced." Every single time it is initially implied that we need an "expert" to make sure we are not causing these errors (we are literally just running payroll, and have an accounta

Hello - this is the 4th time we have been trying to get your email with regards to the discrepancies of our bill payment debited from our credit account and the amount billed is incorrect for month of April and May 2022. The bill was supposed to be billed at $47.08 including of tax but was reflected as $44.00 in the both April and May 2022 and the amount of $45.23 was debited from our credit card account.  Appreciate it if you could look into this matter urgently.   I do really hope you get this resolved as soon as possible. Thank you  

Back in May I reached out to QB support for this issue and ended up on a 3 hour call wherein I was transferred at least 4 times between Quickbooks and Quickbooks Time support agents- all of whom thought my problem could be fixed by the other group. I was told a ticket was being created and I would receive a follow up for my issue, as the support agents who helped me were unable to identify a solution, but I received no further follow-up and don't really have time for another fruitless 3 hour phone call. So I am reaching out to the community to see if it's something you all can help with. To summarize our issue: After having set all of our projects in QB time to automatically be marked as billable we have recently noticed that despite all of our employees billable rate being accurately set and their hours being marked billable that is not translating to hour it appears on our projects. The cost rate is accurate but the billable rate and resulting billable total appear as $0.00. The

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HelloI am using Quickbooks Online.   Can you please let me know how to import an invoice template as required in Honduras.   I am unable to do so with the options available in QB Online...Thank you!

How to create a new item in QB Online by combining two existing items in inventory. 

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I turn on multi currency in QuickBooks 16 but wrong select home currency how to change home currency please support

Hi Everyone! I hope you can help me. Am about to reinstall or move my old purchased QB desktop (Premier 2020) in other computer. I'm also doing the given steps here in the page, but after inputting my license number it keeps prompting me an unknown or not related email address. It said that the OTP sent to that email address. Is there any chance to contact that email? Or a chance to change that email and replace by mine, since I purchase and paid this quickbooks application. Pls help me.  

Hi I am QB Desktop user and likely to get relocated to a different location.Can I access my existing QB through Web access .I cannot access the current location from my new location due to Firewalls and hence need web access. QB user

Last month i paid 399 and now feom this month charges is gone 1299

Wordings disappeared in the “payment” box but still showing on the documents.

Active my account old  [removed by moderator] media service jagadish [removed by moderator] my data it's not showing 

Pls call for renewal it's urgent

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Hi there, Greetings. Our private C-Corp has purchased stock from another private C-Corp (hence not on the stock exchange). We bought 900 shares at a par value of $0.01. The purchase ($9.00) was sent directly to the other C-Corp via bank transfer. Our bank account is connected to QBO. The transfer was free (no transfer costs). We will hold these shares for a longer period of time (several years). However, under QBO we only have the account type: "Other Current Assets"; Detail Type: "Investments - Other", but could not find a "Long Term Assets" category. For liabilities, on the other hand, there is the "Long Term Liabilities" category.Also, in the description of the Detail Type: "Investments - Other", we noted that this type is used to track the value of investments in publicly traded stocks, which is also not the case for us. Which account type and detail type are used for such investments in QBO and how do we book the purchase correctly? As a vendor, we would choose the name of th

Hi QBO Team, I have added my accountant and she accepted the invite, yet when she is about to enter the CAPTCHA, she is getting a blank captcha resulting in unsuccessful acceptance. Can you please help us with how to sort this matter? Attached is the image for your reference. 

I need calling number for support

I have had issues for 4-5 days accessing my company file. Other users in our company also cannot our files. I have another Quickbooks Online account that can access other files for another company. I've attached the message that I keep seeing every time. “Your company data is unavailable at the moment. QuickBooks Online Plus needs exclusive access for brief routine maintenance. Please close your browser, wait a few minutes, and login again.” Any tips would help greatly. Thanks.

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I am including a screenshot so you can see what it looks like.I did send out the invoice just to see if the file would be attached without that checkbox. Only the invoice went out, the additional file I wanted to attach was not there when the client open it. Do you know why that checkbox is missing?

Hello development team  i noticed that a lot of user are asking to include the product image in line of product details so that they can show the product images to customer in estimate . please don't tell about adding attachment as it is known well . we are asking to add line of product image in estimate . development team  had been told since very long , but till now you are not improving the software . please do it on urgent basis otherwise your customer may look out for another software .thank you 

I need to display custom validation messages in quickbooks web connector ui. After the web connector update. How can I do that? QuickBook Desktop

Why is the currency exchange rate in QuickBooks Online between USD and TND set to 0.00 TND after 14/04/2022? There has always been a exchange rate of approximately 2,8 TND between USD and TND but now after 14/04/202 it is set to 0,00 TND. What has happend?

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