time tracking inaccurate

I recognize the convenience of consistent tracking to ensure you're paying employees correctly, Makau. Let me help you connect with our representatives to assist you in resolving the error.

The Start and End Times entered should remain unchanged after saving and reopening the entry. Since it changes randomly, I recommend contacting our live experts for the next steps you can take. Please be assured that our Product Engineering Team is working diligently on finding a resolution.

Follow the steps below to reach out:

1. Go to the Help icon on the top menu.
2. Select the Search tab, then the Contact Us button.
3. Enter your concern. For instance, enter help, then Continue.
4. Choose between Chat or Callback to communicate with us.

You can check out this article to learn what more you can do with this feature: Enter a single-time activity timesheet in QuickBooks Online.

We appreciate your patience and understanding as we navigate through time sheets. We will keep you updated with any progress and provide you with information as soon as it becomes available.