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T
TMHouse
June 10, 2021
Question

License ERROR messages

  • June 10, 2021
  • 1 reply
  • 4 views

Ever since doing an update on our Quickbooks Pro Desktop we now get license error message on both of our Intuit softwares.  We think it has something to do with One Intuit login, which we do not participate in because we are not using any of the features that require this.  We have tried asking for a chat as well as a phone call back.  Never received response and this has been going on for a week.

1 reply

MaryLandT
MaryLandT
Level 10
June 10, 2021

I understand how the error message is affecting your business, TMHouse.

 

Let me help provide the troubleshooting steps needed to fix it so make the program up and running again.

 

You can start by deleting the Entitlement file where it tells your product is valid and registered. Here are the steps:

 

  1. Open the Windows Start menu.
  2. Type "Run" into the search and open Run.
  3. Type C:\ProgramData\Intuit\Entitlement Client\v8 and then Enter.
  4. If this doesn't open a folder, enter C:\ProgramData\Intuit\Entitlement Client\v6 instead.
  5. Find EntitlementDataStore.ecml, right-click the file, then select Delete.
  6. Choose Yes to confirm.
  7. Open QuickBooks and your company file.
  8. Follow the on-screen instructions to register QuickBooks again.
     

If you're getting the error again, you can clean install QuickBooks to fix the company file issues after the update.

 

Additionally, having an Intuit account is part of the latest update. You need to register s you can access your QBDT information and other services. Please browse this link for more details: Intuit account.

 

Also, since you didn't receive a call back for a week, I recommend getting back in touch with them. I know you've already contacted our Live Support Team. However, they can pull up your account and check your contact history. 

 

They can also do screen-sharing with you if you need assistance with the steps I've outlined above. Please refer to this link for the contact details: QuickBooks Desktop support.

 

Let me know if you need more help with removing the license error message. I'll be right here whenever you have follow-up questions about this.

T
TMHouseAuthor
June 14, 2021

Thanks for the response.  We have two Intuit products.  One is Quickbooks Desktop, the other is Quickbooks Point of Sale.  The solution deleting the Entitlement fixed the Desktop, but not the POS.  We also uninstalled the POS and reinstalled.  Now we get this message:  Intuit.RSG.QBPOSInterop.UpdateApplicatoinActionPage, but there is no way to update the software as it's just locked up.  All of this happened after the last update to our Desktop software.

 

So, are we to understand that we must now login to Intuit in order for our desktop software to function correctly?  That was why we purchased the desktop version, so we did not have to do this.  And, has this new policy invalidated our POS software?

 

 

 

katherinejoyceO
katherinejoyceO
Level 9
June 14, 2021

Thanks for joining in this conversation, @TMHouse. I appreciate you for sharing the specific error message you received for your QuickBooks Point of Sale software. 

 

Since you're unable to update it, I'd suggest you delete all contents of the Entitlement Client folder and remove the WSActivity.xml file.

 

First off, let's end all QuickBooks Desktop Point of Sale processes by pressing Ctrl+Shitf+Esc to open the Task Manager, then select the Process tab.

 

Then, end the following processes:

  • qbpos.exe
  • QBPOSDBService.exe
  • QBPOSShell.exe

 

And then close the Task Manager. Next, let's end all POS services. Here's how:

  1. Press Window+R to open the run command.
  2. Enter services.msc, then click OK.
  3. In the Services window, select QBPOS Database Manager vXX, then select Stop, then close the services window.

 

In case the issue persists, I'd recommend contacting our Customer Care team for further assistance. They have the right tools to help you check what's causing this to happen and help you fix it. 

 

For future reference, feel free to browse our QuickBooks Articles hub to get some articles, ideas from other users, and tips about fixing errors related to your concerns. 

 

I'm always here to lend a hand if you have additional concerns. Take care!

 

 

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