Question

Looking to fix the QBO app

Forum|Forum|5 years ago
March 12, 2021
3 replies
44 views

The qbo app has had the same issue it looks like for some time. I have read several messages and it does not seem like it can be fixed. It is getting more frequent for me and on a 2nd machine. How do we fix the errors so we can work efficiently.

QuickBooks Online

M

MadelynC

Moderator

I have some troubleshooting instructions here so you can work continuously without interruptions, @LisaR66.

Before that, can you tell me the exact issue you’re having?

If you’re using an online app for windows, this is probably caused by the stored junk files in the system. You can follow the steps below to get this resolved.

First, let's refresh your QBO app by clicking Help.
Select Reset App Data.

We can also remove the temporary files and reset the application to its default state. Here's how:

Go to the File menu.
Choose Clear Cache.
Close the app.
Reboot your computer.
Then, reopen the app.

If the same things happen, we'll have to uninstall and reinstall the QBO application. Here's a quick guide to do it, or visit the link here to reinstall the app directly. Just scroll down to the Get the QuickBooks Mac or Windows App section, then click the Free Download button.

On the other hand, if you’re using QuickBooks Online on mobile, here are some quick steps to fix most app-related issues.

Let me know how this goes. And if you have other concerns or QuickBooks questions, just let me know. I want to ensure your success. Always take care!

L

LisaR66Author

@MadelynC

I have already done those steps prior to reaching out to the community. If you read comments, it sounds like this issue has been an ongoing thing with no fix. Work cannot get done if the app does not function properly. I even went to a different machine and it still gave me errors.

Jen_D

Level 8

Thanks for posting an update about the problem, @LisaR66,

I know this might have affected your tasks in QBO. I want to make sure this QBO app issue is being looked into.

If refreshing the app doesn't work, try uninstalling and reinstalling the app to resolve unexpected behavior on mobile devices, and ensure updated security settings are downloaded.

Reinstall the Desktop app through this link: http://quickbooks.intuit.com/apps/. Below the Get the QuickBooks Mac or Windows App section and click Free Download.

For mobile apps download, visit these links:

Android app via Google Play.
iPhone, iPad, and Apple Watch app via the iTunes App Store.
Get the download link through SMS.

For quick access to mobile app resources, see this article: Mobile applications hub.

If you keep getting the same problem, I highly recommend contacting our QuickBooks Online Care Team. They can check if there are similar reports from other users and help open an investigation on this unexpected behavior. Here's how you can get our contact information:

They can help report this to our engineers who can help with program bugs and other technical concerns. We currently don't have an ongoing issue for bills sent online, so it's best that our experts can check on this.

Also, regarding our support, we have made changes to our operation hours and our contact options. Our Live Help are available from 6:00 AM to 6:00 PM on weekdays and 6:00 AM til 3:00 PM on Saturdays.

Follow these steps to reach out to a live agent:

Go to the Help menu then choose the Search tab.
At the bottom click on Contact us.
Enter the keyword Account Management and Billing in the What can we help you with? box.
On the next screen, scroll down to How would you like to connect with us section.
Choose Chat with us to initiate a discussion with a live agent.
Enter you account contact information then press Get a chat.
When using this option, make sure to enable pop-up windows. The chat box will appear at the bottom right section of your monitor, and an agent will be with you shortly after. See this: