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New Member
August 27, 2026
Question

Unable to link Google account for Quickbooks backup export

  • August 27, 2026
  • 1 reply
  • 66 views

[RESOLVED]

When performing attempting to link a Google account, we are unable. 

We click the button in QBO to link the account, step through the process with Google, click the right buttons to approve, get no error message from Google, but then redirected back to an Intuit page that displays the following: 

{"status":"FAILURE","errors":[{"timestamp":"2026-08-27T19:14:21Z","errorCode":"BNR-545","errorMessage":"INVALID_OR_MISSING_SCOPES_1P","errorDescription":"You still need to authorize QuickBooks Online to connect to your Google Drive. You can do this by linking it again from the Advanced settings page in Account and Settings in QBO Application. Make sure to select the checkbox that allows us to export your backups to your Google Drive."}]}

Any suggestions?

[UPDATE]

This appears to have been a transient issue as it worked after about a half hour.

1 reply

QuickBooks Team
August 27, 2026

The error code indicates that the linking process was interrupted because QuickBooks Online (QBO) has not yet received the necessary permissions to access your Google Drive. To resolve this and successfully link your account, please follow the exact steps outlined in the error message:

 

  1. Navigate to the Gear icon. 
  2. Select Account and settings, then go to the Advanced tab.
  3.  Under Personal cloud backup, select Link Google Drive.

  4. After entering your email address, make sure to select the box to agree to create files in your drive. 

 

If the issue continues, try refreshing your browser by pressing F5. You can also open an incognito window for a clean slate, or switch other browsers for better compatibility.

 

Please don't hesitate to reply below if you still have any other questions or concerns.