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R
robsara
New Member
August 27, 2026
Question

Unable to link Google account for Quickbooks backup export

  • August 27, 2026
  • 1 reply
  • 9 views

[RESOLVED]

When performing attempting to link a Google account, we are unable. 

We click the button in QBO to link the account, step through the process with Google, click the right buttons to approve, get no error message from Google, but then redirected back to an Intuit page that displays the following: 

{"status":"FAILURE","errors":[{"timestamp":"2026-08-27T19:14:21Z","errorCode":"BNR-545","errorMessage":"INVALID_OR_MISSING_SCOPES_1P","errorDescription":"You still need to authorize QuickBooks Online to connect to your Google Drive. You can do this by linking it again from the Advanced settings page in Account and Settings in QBO Application. Make sure to select the checkbox that allows us to export your backups to your Google Drive."}]}

Any suggestions?

[UPDATE]

This appears to have been a transient issue as it worked after about a half hour.

1 reply

M
MoiraskyeTQuickBooks Team
QuickBooks Team
August 27, 2026

The error code indicates that the linking process was interrupted because QuickBooks Online (QBO) has not yet received the necessary permissions to access your Google Drive.

 

To resolve this and successfully link your account, please follow the exact steps outlined in the error message:

 

  1. Log in to your QuickBooks Online account.
  2. Navigate to Settings (Gear icon) > Account and Settings > Advanced.
  3. Locate the backup settings and click the link to connect your Google account again.
  4. When the Google permissions window opens, make sure to check the box that grants QuickBooks permission to export and manage your backups in your Google Drive. (If this box is left unchecked, the authorization will fail.)

 

Once you check that box and complete the prompt, the connection should go through successfully.

 

If the issue continues after following the provided steps, try refreshing your browser by using the Refresh icon or pressing F5.

 

After refreshing the page, check if you can finally link your Google account. If the problem continues, log out of your account and sign back in.

 

If the error persists, open an incognito window for a clean slate, or try using another supported browser for better compatibility.

 

Please don't hesitate to reply below if you still have any other questions or concerns.

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