Payment notification emails

Hello, Hull Diver. Thanks for reaching out to the Community about this.
 

There's a number of things which could cause you to not receive notification emails from your QuickBooks Payments account. I'll assist you to check some of these potential causes.

The first thing you'll want to review is your settings and contact email:
1. Sign in to the Merchant Service Center.
2. In the blue navigation bar, move your cursor over Account and choose Settings & Alerts.
3. Find the Email Alerts section and make sure you have Yes selected for Receive Credit Card Deposit Notification.
4. Press Save Changes, if any were made.
5. Move your cursor back over Account, then pick Account Profile.
6. Locate the Contact information section and confirm your contact email address is accurate.
7. If updates need to be made, hit Edit to make them. After they're entered, select Submit.
 

If your settings were already configured properly, there's some other things that can be checked. Firstly, you'll want to access your email and review your Spam and Junk folders to see if these communications are being routed to the wrong folder when they reach you. If you find the emails you're looking for in one/both of these areas, they can be transferred between folders.
 

To assure you're able to receive electronic correspondence from Intuit, you can add Intuit's email addresses to your contact list:
1. Add the following to your contacts:

• Payments@intuit.com
• Notification@email.merchantcenter.intuit.com
• PaymentNotification@email.paymentsolutions.intuit.com
• BusinessServices@intuit.com
• quickbooks@notification.intuit.com
• ReplyTo@QBDT.intuit.com
• do_not_reply@intuit.com

2. Send an email to any of the email addresses listed above. This will help your internet service or domain provider to recognize them as friendly contacts.
 

If the problems are still occurring after completing the troubleshooting steps I've presented, you'll want to contact your IT person or domain providers for assistance with turning off Sender ID filtering and, if necessary, conduct further research on what's causing you to not receive your email notifications from Intuit.
 

I'm including a few resources below which may come in handy for fixing this problem:

• Merchant Service Center - Email Alerts
• Change your business info in MSC
• Unable to receive Intuit emails

Please don't hesitate in responding if you have any further questions. I'll be here to help. Have a wonderful day!

Has anyone gotten a fix for this? I’m confused they say the fix is the instructions given but not possible?? This seems simple but without the option to manage notifications and only control your landing page does not help. It seems one day it is as fine then poof stopped. It really effects or order process. 

If you find the fix please post. 

Same thing just started happening to me. I no longer receive the email I need that tells me a customer has made a payment, instead 3-4 days later I'm told "money is on the way". So frustrating that all the "fixes" prescribed are not options I can even see. I use QuickBooks Desktop Premier Plus Contractor Edition 2022.

I stopped receiving them on April 7th 2022 I have called at least 7 times and have done everything they asked me to do. Called aging today and the girl hung up on me. Still not working and planing to find another payment option. Have you had any success?

Hi QB team,

We processed a payment via ACH a month ago, but we just received a notification from the vendor stating they didn’t receive it. I’ve double-checked the ACH details and routing number, and they’re correct. The bank statement in QuickBooks shows it as processed, but when I checked on Chase, the amount wasn’t deducted. All other ACH payments from QuickBooks went through fine, and we didn’t get any notification from QuickBooks that this one failed, which is unusual. Could you let me know what happened?