Payroll and STP

Hello Team, I attempted to lodge the pay run to the ATO, but the status still shows as "Waiting on response from ATO." It has been more than 20 days since the lodgement was initiated, and there has been no update. Could you please look into this or advise on the next steps?

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I have manually entered a new employees TFN dec & when attempting to lodge online receive the above error message. Why is this happening & how can I fix it?

I have set up a deduction for an employee to salary sacrifice $250 to their Super fund. Have done it under the Deductions. However it has resulted in the Company's Superannuation contribution dropping from 11.5% down to 10.5%. Seems to be calculating the company superannuation guarantee as the Gross less the $250. Have I done something wrong in the set up ?

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Hello I have a client based in NZ who are looking to employee an Australian based sales person and need a superannuation payment solution that can work from NZ. Are there tripping points that may be an issue for an overseas based finance team to be aware of with QBO Beam super payments? For example, Xero and MYOB require an SMS authentication code to process payments and they don't support international mobile numbers.  Thank you

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I have two employees that were previously contributing to a SMSF until end of December. Now the contributions wont process due to ABN being incorrect and the fund not being a complying fund. I have checked the ABN it is correct and it is a complying fund. Nothing has changed between end of December and now. How do I fix this problem.

  We are thrilled to introduce Employment Hero Work (EH Work), the latest self-service app for employees. EH Work (formerly Swag) replaced the WorkZone app on September 26, 2024. This update is a big step forward in our goal to make your experience better and make things easier for you. EH Work has all the features employees need, along with a new interface and more features to make your daily tasks easier and faster.   What You Need to Know: No Extra Cost: EH Work is included as part of the existing QuickBooks Payroll subscription without any additional fees. Seamless Migration: Data from WorkZone was transferred automatically to help ensure there are no disruptions in your workflow, and no data changes have been made for Swag users, just the app name has changed. Login Information: Previous WorkZone customers can sign in to EH Work using their WorkZone credentials. Simply download the EH Work app from the Google Play or Apple App Store and sign in using you

  Let's look at one of the most common questions the Support Team get - “How do I record Public Holidays in QuickBooks Online?”   If you’re using QuickBooks Payroll, powered by Employment Hero, then here are the steps to get set up for public holidays! Follow along below and check out the full Self-Help Article.   If you're using QuickBooks Payroll Standard, you will need to manually record Public Holiday pays for each employee on the pay run. In my next post we will look at how to automate Public Holidays in QuickBooks Payroll Advanced.   To track public holiday pay in a pay run, you'll need to configure two things in Payroll Settings: 1. Create Public Holiday Categories 2. Create a Work Type tied to the Public Holiday Category   To manage a public holiday that wasn't worked, ask your employee to submit a timesheet with the work type "Public Holiday (Not Worked)" selected. Once you approve the timesheet, it'll show up in the pay run.   Navigate via t

Hi, I am trying to do my first pay run. I have added my company bank account to the bpay file but now I have hit run on payroll the bpay file settings to upload into my banking is greyed out. Any ideas whats gone wrong? I also have this message when trying to report to the ATO even though I have linked my SBR software service. SBR.GEN.AUTH.006

Getting Error message - The organisation name in the fund details must be provided. This was on the previous pay and has disappeared for this pay period.

I use cash accounting so I believe it should show just as a liability, until I actually pay it, and then I would make it an expense.

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One bank account hasn't yet had the Tax File number provided to the bank and I am not sure where to allocate the tax paid to in the chart of accounts

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Wondering how I can check the income tax rates are correctly updated in QBO?  I have an employee who has for the first time received a bill after lodging her tax return.  We are her only employer and I have checked the tax declaration information is correct.

I have lodged all my FY2024 pay run to ATO and the quickbooks system showed that I have successfully lodged, but the salary section in ATO pre-filling report indicates that my salary status is still unfinalised. Could you please advise us how to resolve this issue.

Also was able to run a Bills Payable aba file and  this file was processed by Bank of Queensland

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How do i start my own bookeeping business?

Please help me submit the payroll to ATO

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