QuickBooks Q&A

I can’t use the app to sort my mileage or add mileage. Anytime I try the app shuts down. I can’t find the app in the AppStore anymore either, so no known updates are able to be checked on. Anyone know what in the world is going on?

I have self employed and they no longer have a search bar. There's a way to pull up a search with a Fn button and I just can't remember. Can someone help me please?

I had started the return but it wasn't finished . How do I complete it ?

I just got a new IMAC and the QB’s migrated over. I can see the company but it doesn’t allow me to login? 

Hi~ I am trying to match transactions with payouts. My bank is linked with QB and all payments from Shopify are synced with QB online. oneSaas had to resync my account as we switched bank accounts of where the payments were being deposited. Since the new resync, I am now not able to match transactions with payouts. It says not transactions can be found. Can someone please help? QB chat gave me these suggestions To settle your accounting, add each payout to your accounts. We'll help you match each transaction to your bank deposits.

I'm using the native Stripe integration (Accounting > Integration Transactions). It does a nice job logging individual transactions (sales receipt + expense). Those go into the correct account and show as an increase in undeposited funds. However, when I categorize payouts they aren't decreasing the undeposited funds account. They match correctly against the bank transaction but undeposited funds has been steadily climbing since I turned on the integration. I have the deposit account set to the bank account where the payouts are received, but don't see any setting where I can specify the payouts are coming out of undeposited funds (or for that matter a setting that indicates the individual transactions should be added to undeposited funds).I would think the default for the integration is for payouts to balance out the individual transactions so I'm confused why this isn't happening or how to fix it.

How do I reconfirm my account?

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How do I find a invoice I am trying to pay?

I am no longer able to edit the Customer/Client field on a deposit entry. Instead, it automatically inherits the Received From field, even when the payment was received from a Vendor. Chat support confirmed that this was an intentional update, but this change removes functionality that is essential for us. We are a law firm, and many of our deposits are received from third parties such as co-counsel, opposing counsel, insurance companies, and other vendors. The Received From field should identify who actually sent the funds, while the Customer/Client field should identify which client the deposit belongs to. Those are two different pieces of information. Because these fields are now forced to match, we have to choose between recording who actually paid us or correctly associating the deposit with the client. In practice, this means we will have to list the funds as being received from the client instead of the actual payer.This change also eliminates valuable reporting capabilities. We

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I have a check for 17k and the daily limit is 10k.  How do I make this deposit?

In what way is it possible to link the bill with the Invoice? I dont seem to be able to grasp the connection between the two through the api to make them relate in my Power BI dashboard.Do i need to do something extra in quickbooks to make it happen?

What is the per transaction processing fee to me as the business if my customer pays via Affirm?

I have been trying to look at a AP ageing Summary, and the trail balance and the aging summary total seem to be not matchnig, so i have a doubt that there might be some AP transaction may not be associated with any vendors, i have seen some post asking related question,so exactly from which date , linking a vendor for a Accounts payable transaction became mandatory in Quick books online and Desktop?

How to not display all unpaid invoices showing in payment page. My customers will send different invoice to certain customer, they don't want to their customers see unpaid invoice not related.

Hi all, When a customer opens an invoice via the payment link, they are shown all unpaid invoices for their account. Rather than just the invoice associated with that link. This is causing confusion. We only want the specific invoice being paid to appear, not the full list of outstanding invoices. Is there a way to limit the payment screen to just the selected invoice? This is how it was originally for us until it was updated to show all invoices. Below is an example. Thank you. 

I have had 4 online support meetings with QB and nothing is fixed.  While in bank feed advanced mode trying to use the add button for action/rules link it crashes to my desktop.  Nothing suggested has fixed the issue.  I have tried the random Webview fixes, Registry edits etc.and nothing has solved the ussue.  Used the QB tool hub still nothing fixed.  Unsure who to contact to fix it at this point.

QuickBooks can automate a lot, but there’s always that one thing you still end up doing manually. What’s one bookkeeping or AR task you keep having to check or follow up on over and over?

I have consistent transactions that show up every month, but do not appear in the recurring transactions list. I know this because I have made some recurring ones and they don’t appear. There is one causing me issue that I would like to get rid of, but I cannot find them to delete them. Where are these? 

My new QBO install isn't loading any results when typing in a new vendor.  The only setting I can find is under account, advanced, business network - which is on, but that's more about my information for others.  When I go to expenses, vendors, new vendor and start typing in the company name field nothing comes up. I called tech support the screen shared, saw the behavior, had no idea and after about 20 minutes said there was an outage and it was affecting multiple people.  I haven't seen any posts about that and it's been like this for 24 hours.  Figure something else must be up.  Anyone else encounter this issue and find a way to get it to start showing results? I really don't want to have to manually enter each vendors information if I can help it.

We have a brokerage account, including a money market account, I want to record as a deposit the dividends received, the QB account is set up as "other current asset" since that seems more appropriate.  But I can't figure out how to record a deposit

If anyone would like to file a complaint with the Better Business Bureau about the new Quickbooks Online payroll tax policy, please do it here:  https://www.bbb.org/file-a-complaintThis new policy means that Intuit will REQUIRE all QBO users to authorize Intuit to withdraw, manage, and pay payroll taxes on behalf of your small business.  This also means that Intuit will take our money the day we process payroll and hold it (in my case, for up to six weeks!) until our payroll taxes are due.  This is a terrible thing for a small business's cash flow, not to mention Intuit will be earning interest on OUR money for weeks before they turn those funds over to the tax agencies.  If anyone at Intuit cares about their small business customers, this policy should immediately be reversed.  Let ME decide how/when to pay my own payroll taxes, please.  

Quickbooks is absolutely the worst! I have spent almost a whole year trying to resolve this issue with NO HELP and paying premium payroll costs which are now probably over $1000!!!QBO automatically took out Illinois taxes because of employee’s home address, but the employee was living with relatives in Wisconsin while working a summer job for us. First case was filed wrong and sat in limbo for months. Then multiple calls to overseas call centers and really no help. Finally got some reimbursement and some help from someone stateside but that resulted in them changing the paystubs to not have any taxes taken out. I have called months and months now and keep getting new case numbers and then an email within a day cancelling the case. I just want my money back and will have my accountant manually fix this issue.Quickbooks support is a joke and you keep getting passed around and around with nothing resolved.The poor employee hasn’t been able to file their taxes for 2025 still!!!!!