QuickBooks Q&A

I am getting notice that my subscription has expired and I will lose access to company info on all company QB home pages.  Subscription renewal is not due until 08/15/26. and I have updated and confirmed all payment information.

I'm using Enterprise. This month there have been 2 payments (from 2 separate clients) that have been entered twice in my register.  However, only one payment shows up in each client's file.  I can only delete them out of the register (I can't find them anywhere else), and each time I go into Merchant Services, the duplicates get entered into the register again.

Today I opened Quickbooks and I got a pop-up message saying "Quickbooks subscription has expired. You will lose access to Quickbooks within 7 days. Add billing information to complete the payment and renew your subscription".  This is an error because last month I renewed my subscription. I currently have Quickbooks 2024 Desktop Pro Plus "annual subscription". After getting this pop-up I logged into CAMPs and verified my subscription and payment. My subscription is good until February 2026. After verifying that information I hit the cancel button on the pop-up which then let me log into Quickbooks. I then proceed to the Company Tab and selected My Company to verify the license #, product #, and active status which were all correct. I then manually updated Quickbooks and then also did a reset update.  After reviewing other support forums other people were having the same issue with no help or solutions. I then called customer support which they did validate

QBO has added a new feature that is automatically turned on for every invoice for customers that have a card saved. The feature attempts to charge the card associated with my customers before I can even send the customers the invoice for review. I do not want to charge their cards before I send them invoices, and I do not have my customers' consent to charge their cards before they have a chance to review their invoices. Thus, I have to turn this feature off EVERY SINGLE TIME that I create a new invoice. Even for customers that I have already invoiced and turned this feature off for. I am very uncomfortable with this feature being enabled by default and without my permission. For now, I will continue turning it off EVERY SINGLE TIME that I create an invoice (i.e. dozens of times each day, hundreds of times per week), but if it turns out that this feature will always be enabled by default and I will never be able to turn it off, I will need to find a new bookkeeping software, as th

Running Desktop Enterprise 24.0 fully updated.Within the last few weeks, the option to pay via ACH is not showing when emailing invoices.I created a test invoice, and I am getting the same result as a real invoice sent to clients.Any would be greatly appreciated.Thanks![Screenshots Removed] 

Entered bill but the inventory is not updating -mapping not done correctly

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I just had a phone call with Katie from "the office of the president" of Intuit.  Although she was very kind, nothing she said helps me understand or wish to comply with this new automated payroll tax policy.  I would like the actual president of Intuit to know how I (and many of your other small business customers) feel about this.  I highly doubt this will ever get to him or her, but let’s give it a try: Regarding automated payroll taxes:  I cannot express deeply enough how wrong this decision from Intuit is for small business.  I will speak for me, but I know your other small business customers fully agree with me.  I have run my small business for 30 years.  I have ALWAYS paid my own payroll taxes.  I know how to do it, and I trust ME to do it.  I do not need, nor want anyone else to do it for me.  Here are my reasons why, and as a service to small businesses, I would sincerely hope someone at INTUIT can understand and reverse

I am a very small business—a one-man company with just two employees. I've been using QuickBooks Desktop Pro for over 20 years, and I’m extremely upset by the recent direction QuickBooks is taking. It feels like I’m being forced to pay significantly more, and that I can no longer use my QuickBooks Desktop Pro software. It’s clear that Intuit is aggressively pushing users to switch to QuickBooks Online. I know I’m not the only one frustrated by this—many of my IT clients who use QuickBooks for their accounting are experiencing the same negative treatment. The recent price increases are unacceptable. I used to pay $589, which was manageable. But now I’m being asked to pay nearly $1,000 per year—a 70% increase—for the same basic features I’ve used for two decades. And when I spoke to a QuickBooks sales representative about this, I was told, essentially, “If you don’t like it, go find an alternative.” After 20 years of loyalty, that response was infuriating. This feels like nothing short o

Hi,  My company provides collection services for our clients. We charge commission. How do I classify the payment of the collections that come in? and what’s the expense when we pay it to our customer less our commission fee?

With the new system that automatically pays and files all payroll taxes, how will this work with the one-day deposit rule? On occasion I have an employee with payroll large enough that they need to send tax funds to the IRS by same-day wire, or before running payroll. In the past, I would simply select the option to pay taxes outside of QuickBooks. After July 1, when taxes are paid and filed automatically (which seems like they will then be automatically send on a timeline that won’t comply with the IRS rules), what should I do in those situations? Thanks in advance.

Has anyone in Hawaii that uses QB Online found a way to set up a GET item in products & services to use instead of the sales tax module? Any help would be greatly appreciated!

The new shipping manager is connected to both UPS and USPS, but compare rates will only show USPS rates. Even if we specifically choose UPS for the package type, and then a service like UPS ground, it won’t come up with a rate. The message we get is:“The Selected shipping service isn't compatible with your package type.”

When I go to edit an employees personal information. There is nothing there for genderor SS number. How do I edit what I cannot see?

In an error on one of my employees behalf the previous owner of my company’s information was put into the principal payroll officer. I have tried for 2 weeks to resolve this issue. I have been on the phone or chat with 14 different support members. I have even had the previous owner on the phone with support. This has shut down my payroll direct deposit for two weeks when what ultimately needs to be done is 3 lines of information need to be changed name, dob, and ssn. There is a link in payroll settings but it will not work well at least it wont work on 5 different machines, incognito windows, chrome and edge. I cant beleive the loop i have been in to update 3 lines of information. This has been the most frustrating experience. support is terrible if you ask any why questions they just disconnect the chat. the phone calls are even worse when there best answer is we have escalated the situation. most of the time they dont even try that hard they are just rude and usually ask if there is

I have been disconnected again, i did not change my password, neither qbo or nboi had an update.  It worked on 7/6 doesn’t work on 7/8 

I am no longer able to edit the Customer/Client field on a deposit entry. Instead, it automatically inherits the Received From field, even when the payment was received from a Vendor. Chat support confirmed that this was an intentional update, but this change removes functionality that is essential for us. We are a law firm, and many of our deposits are received from third parties such as co-counsel, opposing counsel, insurance companies, and other vendors. The Received From field should identify who actually sent the funds, while the Customer/Client field should identify which client the deposit belongs to. Those are two different pieces of information. Because these fields are now forced to match, we have to choose between recording who actually paid us or correctly associating the deposit with the client. In practice, this means we will have to list the funds as being received from the client instead of the actual payer.This change also eliminates valuable reporting capabilities. We

Live Chat is crap.  There is no live chat.  It's just an auto program that keeps sending you to worthless information. I've been trying to add a new employee for a week now and still can't get it to work.  I've had nothing but problems since change from TSheets to Time.  I think they changed the name to Time because it's time for me to look else where.  I don't have time to sit here on the phone waiting or typing this message.

All my Clients are missing on the Go to Quickbooks dropdown. On the admins POV, it's showing that I still have access

When using QuickBooks Desktop Enhanced payroll (for accountants), QB is rounding all of my federal withholding amounts to the nearest dollar. So for instance instead of being $53.68 it is $54. This happens for every check in the impacted files. Not all client files are impacted by this issue. What would cause it to round. It’s not a huge deal just really annoying.  I’ve done updates, repaired the file, and the item is set-up correctly. I’ve also had this problem in a brand new file. Nothing works to fix this.

I have been with QuickBooks for about 3 years or so. I have never had an issue receiving my money from an ACH invoice, until recently. I had several invoices pay over the weekend, between 11/1 and 11/5, Fri- Tue. The invoice that paid Monday posted to my account Monday but did not show deposited for $13,000 in QuickBooks. While a $20,000 invoice that paid Saturday has still not hit my account and is showing as deposited by QuickBooks. I have been given a trace id that chase can not find, I have spoken with 5 reps and 2 supervisors. I even got Chase and QuickBooks on the phone and they got into an argument with each other with chase telling the QuickBooks rep that no deposit was found nor could they search a trace ID. Today is 5 days since the invoice was paid, still no money, and neither institution can explain what's going on, is my next step to see an attorney? How can I get this resolved. 

Why is PGR Accountants phoning QB customers and advising they use QB Payment instead of GoCardless?Has QB given up on finding a GC fix? Looks like it, the fix is a long time coming, and your chosen accountancy firm with only 1 Google Review has an odd remit.GoCardless is an amazing UK direct debit provider that offers incredible support. I guess that’s why QB don’t want us to use it, there is no comparison. QB has become a joke app recently.Also, trying to log into these forums is like try to draw blood from a stone with all the redirect loops you have in place to make customers lives a living hell. Seeing as this issue is still not fixed after a year, makes me think it can only be deliberate.   

I’m using QuickBooks Desktop Accountant 2024 (subscription), Release R21P.I have multiple company files that use Bank Feeds with Bank of America. QB has prompted me to change my OLB connection from Bank of America - New to Bank of America QBDT. Here is what I’m seeing:1. In one company file (the one I attempted to migrate):After disconnecting all accounts from Bank of America - New, I choose Bank of America QBDT as the connection methodOAuth login at Bank of America succeedsI select the accounts to connectQuickBooks crashes immediately after the account‑selection stepWhen I reopen QuickBooks, I try again, and get error 88888:“All accounts associated with this customer ID have been synced…”I cannot connect Bank of America QBDTI also cannot reconnect Bank of America – NewThis file is now completely locked out of Bank Feeds2. In another company file (one I have NOT attempted to migrate):Bank of America – New still connects normallyIt downloads recent transactions without errorsNo 88888 me

Why is there a new account on my balance sheet called QuickBooks Tax holding account? It appeared on two of my clients balance sheets on 10/20/2025 and on 10/21/25. What is going on? This should not be on our balance sheet. And where is the offset. It doesn't equal my tax liabilities. I have attached the detail from one client. Also, it's like these were magically put into our Payroll settings also. I would appreciate the help. I spoke to support but they were not helpful. They blamed it on my deleting a transaction to reissue a paycheck before it was processed. I've done the same transaction before and did not have any issues. I am giving you some examples.  thanks, Sue