QuickBooks Q&A

QBO has removed the ability to track returns by donor/project in a Bank Deposit transaction. When the "Track returns for donors" check box is selected, the Donor/Project field is no longer editable, and only auto-populates w/ who the return was received from. This is a huge loss in functionality because we need to be able to track that we received a refund from a vendor, for an expense that was originally charged to a grant (Project), and we need the refund to show up in the project while showing the original vendor the refund came from. To provide a concrete example: my client paid for event insurance for an event they received a grant for. In the original expense transaction, I selected the grant (Project) in the Donor/Project field so the cost of the event insurance came out of the total grant (project) amount. The event insurance was cancelled and refunded, and typically I would create a Bank Deposit transaction, put the event insurance vendor in the “Received from” field and the g

My quarterly tax bill ha suddenly increased drasticaly

In QuickBooks Online, the Taxable Summary report shows the taxable quantity correctly, but the effect of discounts is not reflected in the Taxable Summary. How can we correct this so that the discount is also reflected in the Taxable Sales Summary?

Another question: Can we use a different merchant service provider with quickbooks invoices?

Do you have an email i can send my concerns to?

What happen if I want to disconnect a linked credit card account in quickbooks online and connect it again? Will I lose previous data?

Otp not coming to the registered mobile

Otp

Eg international transaction fees and random expenses being duplicated throughout the month?

I'm doing the QB Online Modules and the Trainer is a Philippines male. The accent and pronouciation is not unsertandable to me as a South African

I reconciled the bank of May 2025, when I went to do June there were no transactions.

Can’t see bank transactions from 1st July too 9th of July and therefor cannot put in the invoices have been paid

need to record a GST/HST payment owed to the CRA due to a re-assessment. How do I do that?"

Where can I see the recurring bills that I just set up?  Help says to click on the gear icon and choose “recurring transactions”, but “recurring transactions” is not listed.  I also tried looking around in Expenses and Bills, and didn’t find anything.  I just set up 2 recurring bills today.

When QBO was updated invoices already in the system no longer show line item descriptions. I followed the instructions in QBO to correct the issue and it did not work. The estimates still have the descriptions. What can be done to save ALOT of work inputting the descriptions again.

My client has always used this format, so she doesn't want to change it. Could you please help?

I have been a Quickbooks Pro Desktop user since 1999. I am currently on Quickbooks Desktop Pro 2024. Since 2016, I have been using Desktop Pro on my office desktop PC (for accounting) and my laptop (just for viewing in the field and never accounting). I never used both computers at the same time (I don’t have multiple licences and no need to have 2 people modify the file at the same time). I recently renewed my subscription (last week). Everything is fine on my office desktop (the computer I used to renew the license), but my field laptop keeps giving a message to renew my subscription. I log in to my Intuit account from within Quickbooks (on the laptop) and it says my subscription is current. On the laptop, It says I will lose access to my company file in 3 day. In Quickbooks, I saw a button that says “Sync License Data Online” with no change. What is happening? I really need Quickbooks on my laptop. Help Thank You,Dave F.

There is an issue with Quickbooks Desktop Enterprise where-in if an integration tool (Skyvia in this example) fails to log out of Quickbooks, the Admin is unable to end the user session. The user is visible as logged in, however using the various prescribed methods - using Quickbooks Messenger, changing to Single User mode - all fail to remove that logged in session. See screenshots below where the user is logged in, but not appearing as a user that can be messaged or removed by the Admin.  

While booking I am not getting Tax rate column

Why am I getting this error now when none of my data in payroll and QB has changed?  ; [ERROR] [Name removed] The entity does not exist in Quickbooks [11283] ;[Name removed] The entity does not exist in Quickbooks [11283] ;[Name removed] The entity does not exist in Quickbooks [11283] 

Hey.  Why is taken from my bank acc? I have never order anything about this. And I had to find this pn Google an make an acc to text.  I want refund 

I asked a question on the community yesterday and received a notification this morning that I got a new reply. When I click in the link in the email, it just takes me to the QB community main page, not the conversation. When I click on my icon and click on topics, I can see my question, but when I click on it, it just takes me to the QB community main page. How do I get to my question to see all the responses? The subject of my question is:  The text in my invoice disappeared