QuickBooks Q&A

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Some of our employees request Holiday Pay off, but some dont request Holiday Pay off so i have to enter it manually in payroll when i run payroll.1, Should Employees request Holiday pay in Work Force?  If they don't request Holiday through the WorkForce App I do not think it will show up on the TIME report PTO list,2.Should i manually enter Holiday in TIME  module if my employees forget to request it on the Work Force App.3.  What are the negatives if i wait and enter the Holiday when i go to Run Payroll in the Payroll Module. 4. Should I enter Holiday on the schedule in the Time Module?5.  What happens if an employee doesnt meet the requirements to be paid for the Holdiay?  (our policy is that the employee must work the scheduled  day before and the day after to be paid for the Holiday.What am i missing?ThanksLDO 

had there been issues like this where the issue is QB? or do I go back to my client and say it didn't go through?

An employee requested vacation for his wedding.  Originally He had enough vacation hours so the boss approved the vacation request,  But since then his mother  got sick and he used all his vacation to care for his mother. Our policy is that if you miss work you have to take vacation. (even if was already approved for a future event,   So now he has no vacation left to for his wedding which is in a few months.  How doe Intuit Quickbooks Time handle ithis ? Do most companies make their employees take vacation if they miss work for any reason? Will the workforce app let him know there is no longer  vacation available  and unapproved his previous request.                          How is QB TIME  Payroll designed to handle this?What do you suggest?ThanksLDO

We have gotten a call everyday this week from an Allen Smith saying that he is from QB and we needed to pay our annual subscription with a card. Number is [PII Removed] ext 107. Distinctive middle eastern accent and very demanding to get payment over the phone. Subscription is paid and we have a payment receipt from Intuit. Everyone please be careful!

I'm using QuickBooks Pro 2015 and have to get a new computer now ( after using current one for about 9.5 years) , how do I get it on new computer?

There was supposedly an ongoing investigation about my issue but I received an email from QBO saying, "We reviewed your case (15155410883), and found that QuickBooks Online is working as designed." That is not correct. I spent several hours on the phone with 3 different experts that could not help me. Here is the issue: See the attached photo. When I go to my Sales Tax Overview, no information generates. When I select 'Sales Tax Returns', I get an error saying "Something isn't working" and my two active agencies are not appearing in the drop down menu. There is also an error saying "Filing frequency needed for some tax agencies. To view your sales tax info, finish setting up your agencies." When I go to my Sales Tax Settings, there are 320 unrelated tax agencies that have appeared out of nowhere. 33 pages of agencies that I did not add. I made them all "inactive" but am still getting the error that the filing frequency needs to be added for these 320 agencies that I do not us

I am able to sort by different things in most reports, but in my Invoices and Received Payments Report, the dates are all over the place, not by invoice date, payment date, or invoice number. Its just random it seems.

My classes just disappeared. When I go to the gear icon/all lists/classes, the still show up there. But they aren't available in my weekly timesheet, expense form, or bill form. I was just entering bills a little bit ago, and had no problem, but now when I click the arrow on the class field, none of my classes show up. Help! I can't do anything without classes.

Dag - Since that last Square update... It looks like I am going to have to start manually updating Square Deposits with Journal Entries - particularly since i am already completely missing two days' Square Payouts. Is there a training video anywhere that covers:- Splitting the deposits among the various accounts- Also - does Square simply match the text string in the Account Titles to determine which mapped accounts to allocate the deposit amounts? Is their any way to enter Account Numbers into the Square Settings Account Mapping? Thank you,Mike   This now seems to be a permanent addition to my Integrations window:We're still importing transactions needed to complete payout processing. Please check back shortly. 

Haven't been able to make a check deposit with mobile deposit.

I've also tried using an incognito browser and, on Quickbooks's suggestion, cleared my cache. All this did was ***** up autofill in my browser.

I have gotten all but 1 of these a few times from the reports but never everything I need.

i may have accidentally inputted duplicate member (new hire), and how i cant get it to delete/archive/merge the duplicate employee. how can get do this

I need to sign in to Intuit on mu Quickbooks desktop, but instead of the sign in option I see the buffering circle.  I have tried signing into Manage your account, that works, but still can't sign into Intuit for the program.  My internet is working, I've rebooted the PC, but the buffering persists when I open QB desktop.  PLEASE HELP!

Hello, i've seen others with this issue by doing searches, but havent seen anyone with a solved case. As the title says, when i try to restore my QB POS 18 with my saved back up file, it tells me "There is a software update waiting for you" and then doesnt let me proceed, or update the software. It just gets stuck on that and clicking update takes you to a webpage to download POS19 and clicking exit to close the window just leaves me at a greyed out dashboard of my QB POS18. I know it is no longer supported by Intuit. Am i just out of luck on 6 years of sales and customer history? Or is there a workaround for this?? Thanks in advance for any help.

Service Item field is now auto-populating from previous line and overwriting entries. This behavior changed recently and is causing incorrect job costing. This seems to have significantly increased in occurrence in the last month or so, is there any way to prevent this behavior in the Weekly Timesheet.

Is there going to be an update to the QuickBooks desktop payroll software to add a Roth Simple IRA plan deduction starting January 1,2025?

Hello Folks ! QBDT PR user here -  My Maryland UI will create an e-file for the form, but I can not get it set to send the remittance to the state as an EFT/ ACH transaction.  It used to work in the past, but several cycles ago, I set it to manual (hence - print a check) that I have to go manually to the Beacon site to send the remittance. Can some kind soul tell me if I can still submit for an ACH with the file submission and how to set it so it works correctly? Thank you all! Jeff  

My software said I needed to update. I clicked it and it said there was an error, 1612. It said to write it down and type it in on the website for steps to correct. I did not see anywhere to type it in 

How do I update the payment credit card for payroll services.  We have a new credit card.  I updated in the little gear icon.  It updated the online services, but payroll services still shows not active.

This started yesterday. Quickbooks Enterprise on Skyline.

I have a client that uses QBO payroll core with automatic payroll filing and paying. Just discovered that QBO filed the 2026 1st quarter TX Unemployment report on January 29, 2026. We got a notice that the 2025 4th quarter report was late, which we thought was odd, since QBO said it was filed 1/29/26, and now we know why. Now the 2026 1st quarter TX Unemployment report was rejected because it was already filed (incorrectly by QBO) and now we have to amend it for our client, as QBO said that amending is not available at the payroll core level...even though it was a QBO error. I am beyond frustrated with Intuit. They need to stop paying so much for advertising and start fixing their program to avoid these kinds of errors. And if they had any consideration for their customers paying the subscription pricing, QBO would make it right when they make an error. Step up, Intuit! Please do not give me an AI response bot trying to sooth this over.  

Hello,My dropdowns aren't working in bank transactions. Nothing shows when I type in field either.I already tried clearing cache, incognito, different browser, signing out then in again, restarting computer, etc.This has been happening off and on for months.   

I want to update the payment methods of our customers, but I can't find where to update the options or list of the different methods. I can only see the 'Payment Method List' report...  Any advice would be appreciated.