QuickBooks Q&A

My Company has changed our credit card backer from Visa to Mastercard and now not all of the cards transfer into the bank feeds.  Is there a way to remove the old cards with no balance so that all the new ones can transfer?

Hello all.  I'm looking to see how others handle expenses that were paid for by employees but need to be billed to a customer.  Ie. hotel, per diem, etc.  I have already created a payroll item to reimburse my employee with his direct deposit paycheck.  I need to get the amount billed to the customer.  There is no method for billing payroll adjustments directly to customers.  I could create a liability account to write a check from to get the amount into the expense account but then what do I do with that liability?  Any help would be appreciated.

If the answer to above is yes, can we upload one excel based journal / template for multiple entities?1. Can we upload excel based journals to QB. If yes, what is the process2. If the answer to above is yes, can we upload one excel based journal / template for multiple entities? Thanks in advance.

Quickbooks Pro 2024 Desktop crashes for one Windows Domain User whichever computer he uses. Deleting the QBWUSER.INI file lets him run Quickbooks successfully ONE TIME! If he quits Quickbooks and starts it again, it crashes. When he deletes the QBWUSER.INI file again, he can run it successfully until the next time.This doesn't happen to anyone else. Anyone else can use any computer, even his, and Quickbooks works perfectly.I even created a new Domain User, but it happens with the new user as well.I followed all the diagnostics for Quickbooks, and even spent 2 hours on the phone with Quickbooks Support, and was told that it's a Windows problem, not a Quickbooks problem, so she couldn't help me.So far, it works if the user keeps deleting the QBWUSER.INI file, but this is absurd. Can someone PLEASE tell me what the problem is, so I can fix it.

I use QuickBooks Desktop. For MN Paid Leave Employer Pickup, I thought this should be taxable for State. It is not being included in my State Wage Base.

I got a notice from the Colorado Dept of Labor and Employment a while back that the Colorado Paid Family and Medical Leave Tax (PFML) was changing to 0.88%, but I can't figure out how to update it in Quickbooks. I need to submit my first payroll of 2026 by Wednesday, so I need to get this updated ASAP. Thanks!

HiLast week, we tried installing QuickBooks Premier 2024 but got alerts from our Antivirus (Deep Instinct) that some of the DLL files were malicious.  We download the installer directly from Intuit's website like we did before.I just wanted to know if anyone has experienced this behavior lately or if there is another source from which I can get the downloads.Examples of the directors that get blocked are:C:\Windows\SysWOW64\tx12_css.dllC:\Windows\SysWOW64\Gsprop32.dllC:\Windows\SysWOW64\SmartTabs28.ocxC:\Windows\SysWOW64\tx12_ic.dllC:\Windows\SysWOW64\tx4ole12.ocxC:\Windows\SysWOW64\spr32d30.dll  

I recently moved from QB Desktop to QB Online. I am the owner of the business and the only employee. I have the Simple Start Plan, and I can not find where to record my time in order to prepare an invoice and bill a customer. As I dig into QB support, it appears I am not able to do this with the Simple Start Plan, and will have to upgrade to the Essentials plan. Is this correct?If this is true, I am pretty upset. I will be dissolving my business in 4 months, and moved to QB online because it was significantly cheaper. I made it clear to the sales person I spoke to that I would still need to do everything i was able to do in Desktop, and was assured that would be possible. If I need to upgrade to Essentials, I will be looking at the same price as what I had for Desktop!If I am missing something, please let me know. Thank you.

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Hello, everyoneplease how do i do  adjusting journal entries on quickbooks premier 2020 desktop version.thanks

I am new to QB, and newish to accounts receivable and payable at my new job. Before my supervisor went on vacation, she gave me several Journal Entries to enter into QB that were for ACH payments from several customers during our acquisition. I entered the JE with the first line being the A/R account with a credit and the second line our bank account with a debit. When I tried to save and close, QB told me had to select a name to move forward, so I selected the customer's name who paid the ACH payment and saved and closed. My supervisor was wrapping up reporting last night and left me a note that said "When you did the JE you entered "name" and you should not do this for JE's. These entries should just be on the Balance Sheet Acct A/R and checking account. You will need to edit and remove names from entries." Obviously, when I go in and try to remove the customer name, I receive the error message again. What am I doing wrong?  I also have a similar problem with an accounts pa

Please DO NOT send me instruction on how to exit an attended session of Quickbooks.  This is all unattended. A customer of mine is having trouble remembering to exit Quickbooks Desktop at the end of the day so that his backup programs will back it up.  (QB does not support VSS.). He asked me if I could implement some "soft exit" to his backup program to soft exit Quickbooks if it is still running.  How do I do such.   I know how to hard exit it, but I am concerned about corruptions and data loss.  

We are running QB Enterprise Suite with two entities. I created and uploaded a budget to each entity. I can run many of the generic consolidated reports, but consolidated budget is not one of them. This also means I can't run budget vs actuals. Am I missing something? Or is the report not listed with the other reports? Thanks,AW

Created a non-qualified tips payroll item to separate gratuity from qualified tips to more easily assist client employees for the No Tax On Tips deduction for my restaurant clients. When preparing the 1st quarter 941 report I noticed that the non-qualified tips payroll item was not included on Line 2 wages, tips, and other compensation on the 941. It is included on Line 5b (SS tips) and 5c (medicare wages & tips).  Reviewing the payroll item via Edit Payroll Item I can confirm that the non-qualified tips tax tracking type was selected (which mentions will increase line 2 on the 941) and that all payroll tax items are selected. On the payroll summary I double selected the federal withholding item and confirmed the non-qualified tips is included in the subject to income tax.  I understand that override exists, however I don't want to run into this issue when completing the W-2. It will be a nightmare to correct with how many employees there are. Unsure why the non

Merchant Services is showing 3 deposits by ACH to my account, however only 1 is valid and has hit the bank.How do I remove the other two from the "yet to be deposited" on the program?? 

I signed up to participate in a Drop-In Session webinar. The morning of the webinar I received a link in an email with a link that took me to the page where I signed up for the webinar. However, I could not find any links on the webinar description page that took me to the webinar. I was able to see when the webinar started but was never able to join it. This as you might imagine was quite frustrating as the email specified that the page would be updated with a link to the conversation that morning. My question is how do you join webinars? What does the link look like? The webinar is currently in progress so if anyone has an answer before 12:00pm PT that would be awesome.

i need to change my banking for direct deposit and i forgot what phone number i used.

I received a notice from the IRS of interest and penalties due in the amount for HUNDREDS of dollars. As a small business owner who has taken the time to set up my account for automatic payment, this is not ok... The letter states that QBO paid my taxes in May and in July LATE and they have accessed interest and penalties on the late filing. My accountant said that he's had other issues with QBO automatic payments and filings through them andtypically do not recommend that process. Has anyone else experienced this?! Why are they holding the funds this late? Will QBO support this and pay the penalty!? HELP!

I had 6 Quickbooks logins and licenses for the program, but now I have 7 users. As I understood from a few years ago, I purchased the number of people that could simultaneously work in the company file. All 7 users can access the file, but only 6 at one time. I don't ever have 7 logged into QB at one time. I want user 7 to have their own RW account to log into the desktop, so I only want to buy a license to access the RW remote environment. I'm told I have to ALSO buy another user license for that according to Intuit - a license that is just wasted money. Is this a change, or typical Intuit squeezing the customer? I can have user 7 use an existing RW account, but it's not ideal.

Just today, Quickbooks Online started saving credit card information in customer profiles. I do not want to store that information for liability purposes. Also, I have a Cash Customer set up for one-time purchases, etc. I enter those transactions made by many different people under this customer. Therefore, many different credit cards and forms of payment are used to pay for those transactions. Not all of the credit card payments we receive are run through Quickbooks Payments. We use another merchant service that is used for many of those payments. Until today, those payments got entered in Quickbooks without entering any card info; just the card type was entered. Now, however, anytime Visa is selected as the payment method, someone else's credit card information displays. I changed the preferred payment method to Cash in an attempt to fix this, but that didn't work. In addition, when any credit card payment is entered for Cash Customer, it is automatically assumed to be a QB payment w

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external person, BUT we have another external person sucessfully added before. What could be the reason?

Client projects fully complete, paid all draws in full, time is left out in QBO as open. How to close it out?

I have used desktop for many years and just now am taking on a spec home builder who only wants QBO (they are using the Accountant OnLine Version). I have set up each spec home as its own WIP (which is how I have always done it for years on the desktop version) but my question comes in when I get an invoice from a sub/vendor how do I enter this so the expense is going to that specific WIP Spec build? 

Every time I try to turn on the account numbers in chart of accounts it tells me that I was already signed on and changed it first.  I must have a session that is hung up.   SO frustrating that I can't get help in the evening because I am doing this as a volunteer on my own time. I'm ready to cancel and ask for my money back