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H
hat
December 1, 2020
Solved

Help Chat Window

  • December 1, 2020
  • 25 replies
  • 5 views

The help chat window won't stay closed.  It reopens itself immediately after closing it.  Suggestions?

    Best answer by Rubielyn_J

    Those options are not available.  When I call the help line I'm told that the wait time will be 35 to 45 minutes.  I've already left several messages.  I'm done.  In 45 minutes I can find a new timesheet program.


    This isn't the impression we want you to have when contacting our support team, @hat.

     

    Due to the high volume of calls and chat requests, the waiting time can reach up to 35 to 45 mins. We also have limited staff due to the pandemic. Rest assured, you'll be taken care of immediately once you can get hold of a live person. 

     

    If you still wish to reach our support team, feel free to check this article for the details: Contact TSheets support.

     

    Meanwhile, I'll be adding this Community resource in case you've got other QuickBooks concerns such as setting up payments, managing your income and expenses, running reports, etc. Please refer to this article for more details: Help articles.

     

    You can always reach out to us here in the Community if you have other QuickBooks related concerns. We're here to help you get back to business. Take care, and enjoy your day.

    25 replies

    Show previous replies
    S
    Shotgun73
    October 12, 2021

     So I’ve been trying to process my customers credit card and people are trying to send money in and they can’t because QuickBooks is not allowing the transit action keeps getting canceled I can’t talk to nobody on the phone this is absolutely ridiculous they try to run a business with QuickBooks QuickBooks

    R
    Rea_M
    Level 10
    October 12, 2021

    This isn't the kind of experience we want you to have while processing customers' payments in QuickBooks, @Shotgun73. With this, I'm here to guide you on the actions you need to help take care of this matter.

     

    Since the Community is a public forum, and we'll need to collect some personal information to pull up your account, I'd recommend contacting our Customer Care team. They can securely check why customers' credit card and money in transactions keeps getting cancelled and guide you with a fix.

     

    You can refer to this article for the step-by-step guide: Contact Payments or Point of Sale Support. Please choose your product (i.e., QuickBooks Online with Payments & Merchant Service Center or QuickBooks Desktop with Payments) so you can have the appropriate steps.

     

    In keeping with this, I'm also adding this article to answer the most frequently asked questions about processing payments in QuickBooks:  FAQs for QuickBooks Payments. It includes topics about funding status, managing accounts, and payments processing, to name a few.

     

    Please keep me posted on how it goes. If there's anything else that I can help you with about processing customers' credit card transactions in QuickBooks, let me know in the comment section below. I'll gladly help. Take care always, @Shotgun73.

    K
    kertz
    January 12, 2022

    QB Desktop will not open, It just spins

    MorganB
    MorganBQuickBooks Team
    QuickBooks Team
    January 12, 2022

    Thanks for joining this thread, kertz. I want to make sure you're able to open QuickBooks Desktop

     

    As an initial troubleshooting step, I recommend restarting your computer and then try to access your Desktop account once more.

     

    If you're still unable to open the program you'll need to contact the Desktop Support Team. Agents have the necessary tools to determine what's causing the system to not open properly for you. Here's how to get in touch with the team: QuickBooks Support

     

    Feel free to reach back out if you have any other questions or concerns. I'll be here to help in any way that I can.

    C
    ccrudup
    May 27, 2022

    Can Quickbooks 2022 Decktopp run on 4GB memory?

     

    M
    MadelynCModerator
    Moderator
    May 27, 2022

    I’m here to share information about the requirements to run QuickBooks Desktop 2022, @ccrudup.


    QuickBooks Desktop 2022 requires a 64-bit Windows operating system. With this, it needs a minimum memory of 8 and recommends 16GB.


    You can read this reference to learn more about the operating system, hardware, and software of the 2022 version: System requirements for QuickBooks Desktop 2022.


    I’ve also added these resources to get you started with the program:

     


    Don’t hesitate to drop a comment below if you have any other questions or concerns besides program requirements. We’ll always be here to help. Take care always!

    W
    Weymarie
    June 8, 2022

    I cannot get by registration number and product number to be accepted by QB to complete my installation. I am psoitive I have the correct numbers but am installing in a new computer and maybe that is why. ...??? How do I complete the installation ?

    C
    Candice14
    Level 8
    June 8, 2022

    Hey, @Weymarie. 

     

    Welcome to the Community! Thanks for joining in on this thread. 

     

    If the product won't install on your computer, it may be because the product number is inactive. 

     

    You'll need to contact our Customer Support Team for this situation. The reason is because one of our agents can review your product number and ensure it's showing active on our back end. 

     

    I'll be right around the corner to check in once you get back to us. I want to ensure this is taken care of. Have a great day!

    D
    Diane2020
    November 1, 2022

    Can quickbooks be closed & e-mail me when I can get back in the program?

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