Help Chat Window

I know where to find your previous 941 2nd Quarter form, @Stephen Allen.

As long as these forms were archived, you can retrieve them in QuickBooks Online.

Here's how:

1. Click the Taxes tab on the left panel.
2. Select Payroll Tax.
3. Go to the Forms column, and then click the View Archived Forms link below the Quarterly Forms section.
4. From the list of archived forms, find the ones from 2018-2019.
5. Click the 941 link on the far right.
6. Click the View button on the next page.

If you don't see these forms, please give us a call. We'll help you access them for your reference.

Here's how:

1. Click Help (?) on the upper right-hand corner.
2. Click the Contact us button.
3. Enter talk to a human and then type your concern like 2018 941 2nd Quarter tax form.
4. Select I still need a human and then choose Get help from a human.
   
5. From the given contact options, scroll down and click Have us call you to get a call or Chat with us to message support.
   

However, if these forms were paid and filed outside the system, you can record the 941 prior tax payment and call our Payroll Support team to assist you archive this form.

Please let me know if you need anything else with finding your prior tax payments and forms. I'll be right here to help you further.

Hi @1Taylor1,

We want to help you with your concern about processing your payment. However, we need more information about it to provide the right resolution and to get this sorted out promptly.

Can you share with me more details about the payment you're referring to? Any info you can provide will help us provide a much more accurate resolution.

In the meantime, you can check the following article about how to move data to QBO after approving timesheets: Export QuickBooks Time timesheet data to QuickBooks Online.

Please know that you're always welcome to post any questions you have in this space. Have a great day ahead.

Hello, joekeler.

I'll make sure that we'll be able to assist you.

May I know if what kind of help do you need or can you provide any errors that you encounter. For that, we can help and provide a resolution to your concern.

Don't hesitate to reply to this thread with your concern. We're always here to help.
 

Hello there, @bulldog71.

You've got me here to ensure that your refund concern gets addressed. Let me get you pointed in the right direction.

Refund inquiries are best handled by our Customer Care Team. They have the tools to check on your account and process this matter for you.

You can get in touch with them by following these steps:

1. Click on Help at the top menu bar.
2. Select on the Contact Us button.
3. Enter a brief description of the issue in the What can we help you with? box.
4. Press on Let's talk.
5. Select on Get a callback.
6. Key in your contact details, then tap on Confirm my call.

In addition, I have here a link that you can visit to give you more information on how to utilize QBO and how works: Get started with QuickBooks Online.

I'm just a few clicks away if there's anything else you need with QuickBooks. I'll ensure you're all set. Wishing you all the best in everything that you do.

Thanks for joining this thread, bigrubber2018.

To get your account unblocked, I'd recommend getting in touch with our QuickBooks Time care team. They'll be able to pull up the account in a secure environment and identify what's causing its block to occur.

You can reach them using any of the options available on our contact page. Also be sure to review their support hours so you'll know when agents are available.

If there's any additional questions, I'll be here to help. Have a lovely day!

Hi there, Afendi.

To verify my understanding, were you able to get your help chat window to close with JasroV's browser troubleshooting process?

If the problem's still persisting after performing my colleague's steps, please get back with me here. I'd be more than happy to help. Enjoy the rest of your day!

I'll take care of this query for you, @KCR LLC.

The QuickBooks Online (QBO) mobile app syncs with the browser version. There are a few features that are exclusive to the browser though, and one of them is payroll. You'll need to access your QBO company to a browser, then you can run payroll. One more thing to note is to ensure you're logged in as an admin user, so you can access this feature. 

When you're ready to continue with the setup, refer to this article: Get started with QuickBooks Online Payroll. It's a detailed step-by-step guide on completing your payroll tasks.

Post a reply if you have other questions about payroll in QBO. I'll be around to help you out. Have a great day!

Hi, roseeagleproclean.

I'm here to help and ensure that your questions are addressed accordingly.

For me to be able to provide you with the right issue resolution, could you please tell me what package for rightworks you need? Is it for QuickBooks Time, QuickBooks Online or Desktop? 

Any additional information would be highly appreciated.

I hope you can respond to me on this thread so we can work with your concern together. Please know I'm ready to assist further. Have a good one.