Question

Live Chat

104 replies
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Live Chat is crap. There is no live chat. It's just an auto program that keeps sending you to worthless information. I've been trying to add a new employee for a week now and still can't get it to work. I've had nothing but problems since change from TSheets to Time. I think they changed the name to Time because it's time for me to look else where. I don't have time to sit here on the phone waiting or typing this message.

QuickBooks Time

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patriciab

How can I change the master admin in quickbooks - the master admin has already resigned and there's no contact with him anymore?

We created a new account, how can we unsubscribe from our old account since we cannot do anything there again due to the master admin has already resigned and we cannot modify the account since we would be needing an access from his email and phone number

DHeraV

Moderator

Hi there, @patriciab,

I appreciate you giving out details of your concern about your QuickBooks Online (QBO) account. Let me share some insights on how to change the primary admin, and cancel your old account.

If the primary admin is unavailable to transfer the role, it's okay. You can send a request to our account protection team. They can change it for you.

Here's what to do:

Gather documents for your request.
Then sign in to your email.
Complete the form.
And lastly, look for our reply and possible next steps.

For detailed steps, please visit: Request to be the primary admin or contact.

I understand how you needed to cancel your old account subscription due to some circumstances. I'd be glad to guide you on how.

When canceling an account, it depends on where you signed up for your subscription. If you happen to purchase directly from Intuit, you can follow these steps:

Open a web browser on your computer.
Sign in to QBO as an admin user.
Go to the Gear icon, then select Account and settings.
Click the Billing & Subscription.
In the QuickBooks section, select Cancel subscription or Cancel online.
Follow the onscreen steps.

For more information, please refer to: Cancel your QuickBooks Online subscription or trial

You can also visit our general help topics page to view other articles and guides.

Should you need further assistance with your QBO account, don't hesitate to leave a reply. I'm here to help anytime. Have a good one!

P

Plumberman4u

Live chat run by dead beats.

Was on live chat trying to activate my account, got cut off.

ABSOLUTE CRAP.

Self employed are beating heart to this country and get treated terribly by this & most companies.

Going to try other companies.

J

Jess1224

I totally agree! I only downloaded the simple portion of Quickbooks to file my contractors 1099s from last year and not anywhere is there a place to enter the actual totals for each contractor yet it says they're ready to be filed, I can only find a pay them option which I tried to ask if it's just a full total from last year if I can enter it under payments with a check and the software would use the number as the total for the 1099s and all I got when I "talked to a live representative" was a bunch of run around and transferring to someone else because what I needed help with was "beyond their scope of support" and I finally lost it after 2 days and multiple chats/transfers and being late filing now and I'm just going to file through the IRS website and cancel my subscription. My husband signed up for the small business quickbooks as well with no luck trying to file through that either. The old version we had wasn't supported anymore so we had to "upgrade" but there's nothing upgraded about this at all! Think it's time to get a refund!

A

am auto

QUICKBOOK SUPPORT = GARABGE

A

andreaj2

Live Chat is absolute useless crap. I was transferred SIX times and still no one was able to help me with my simple questions. It was like being trapped in a torture chamber.

AlcaeusF

Level 14

Thanks for joining this conversation, andrea.

May I know what specific issue you're having with QuickBooks (QB) Time? Are you getting any error messages? Any additional information will help me provide the best resolution for your concern.

I'm looking forward to hearing from you soon.

N

NicoleReid

Im trying to get some help. I keep getting a validation failed banner on quickbooks online. Any idea how to fix this, my quickbooks assignment is due of the 4th of april

C

Carneil_C

Level 6

We'd love to help you achieve your goal, @NicoleReid.

I just need some more information to help me get on the same page. Would you mind telling me more about it? What specific error have you encountered in QuickBooks Online? This way, I can provide you with an accurate resolution.

I'd appreciate any details you can provide. I'm looking forward to your reply. Have a great rest of the day.

4

4030548345V

hi i want to upgrade my software

Anyone here

QuickBooks Team

I appreciate you joining the thread, Perfectaclean. I'm here to help you.

Beforehand, I'd like to know more details about your concern so I can address it properly, provide you with the right solution and steps for your guide.

Any additional information would be highly appreciated. I'll be waiting for your reply. Keep safe!

F

fvelw

Where do you customize QuickBooks Online to show product/service column on sales forms?

Rubielyn_J

Level 8

Thank you for taking the time to visit the Community page, @fvelw.

You can count on me to help you personalize your sales forms in QBO.

To customize your forms and display your products or services, you may proceed to the Custom Form Styles section. Let me show you how:

Navigate to the Gear icon, and then choose Custom form styles.
Select the Edit dropdown menu on the transaction.
Go to the Content tab.
Under the Columns section, tick the box and select the details you'll want to include in the form.
Lastly, select Done when you're ready.

Moreover, you can also make use of these articles to help personalize customer transactions in QBO:

Don't hesitate to reach out if you have any more questions about customizing forms in QBO. I'll be sure to get back to you as soon as I can.

H

HeinEnterprises

https://quickbooks.intuit.com/learn-support/en-us/help-article/account-management/contact-quickbooks-desktop-support/L9d0ZUCrC_US_en_US?uid=lhbej7qp

This will help you get to the real live chat. It is in your Quickbooks program---help-- At the bottom you'll see contact and in there you will find live chat. They so have regular hours. I have used them several times and they very good at what they do.

P

Level 10

Hello there, @RSPSpeech.

I want to offer the best answer to your concern. With this, I'd like to know additional information about it. This way, I can provide the appropriate resolution for your issue.

Keep me updated in the comments below. Hope to hear from you as soon as possible. Take care and stay safe!

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Where do you customize QuickBooks Online to show product/service column on sales forms?

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