Question

QBO Weekly Timesheet Option Missing

26 replies
90 views

Hello QBO -

Looks like the Weekly Timesheet Entry is no longer available to select. Only Single Timesheet Entry. Is this feature in the works to be fixed? We use this feature very often.

Thank you,

Edna

QuickBooks Online

R

RCV

QuickBooks Team

I'll make sure that you can access the Weekly timesheet option, EE.

I've checked this option and you can access it through the + New icon under the Employee section. It could be the accumulated cache and cookies in your browser are the reason why you're unable to view this option. See the screenshot for your reference:

To better isolate the issue, we can perform some basic troubleshooting steps. We'll have to access your QuickBooks Online (QBO) account through a private or incognito window. This helps you rule in/out the browser as the culprit here. I've listed the shortcut keys below:

Ctrl + Shift + N for Google Chrome
Command + Shift + N for Safari
Ctrl + Shift + P for Mozilla Firefox and Microsoft Edge

Once you're in, go to the + New icon to check the Weekly timesheet option. If you're able to view it now, just go back to your regular browser and then clear the cache to delete all the junk files and improve the system's performance.

Alternatively, we can switch to other supported browsers. It's possible the program encountered a temporary issue with the one you're currently working on.

For future reference, feel free to visit our Help Articles page. You can search for some topics related to your concerns or get some easy steps to guide you in your future tasks.

Stay in touch if you have any other questions about time sheets. You can always touch base with us anytime if you need further assistance.

E

EE13_2Author

Hi RCV,

I followed your instruction and it's also not an available option when signed into QBO in incognito window. Other QBO users have also posted on the community board with this same issue today. I was in it earlier today and when I refreshed my screen, it was no longer an option under "Employee" see attached screenshot.

Thank you.

Z

ZackE_

Moderator

Thanks for following up with the Community, EE. I appreciate your detailed information and screenshot.

I checked in our test drive account and can confirm the Weekly timesheet is displaying for me as a selectable option after using my + New button.

Here's an image showing my experience:

Since you've confirmed the browser's cached data/cookies aren't causing your Weekly timesheet option not to display, I'd recommend confirming you're using a supported browser.

Here's a list of supported browsers:

Google Chrome - version 78 or newer
Mozilla Firefox - version 76 or newer
Microsoft Edge - version 75 or newer
Opera - version 68 or newer
Samsung - version 10 or newer
Safari - version 12 or newer

You can also check a browser's compatibility with QuickBooks by utilizing our browser health checkup tool. QuickBooks supports the current and two previous versions of browsers. If you find that you're using an unsupported version, make sure to update it to its latest release. Steps for doing so can be found on the particular company's website.

In the event you've found no problems that could be causing this with your browser(s), you'll want to check the operating system and internet speed you're working with next.

Here's our recommended operating systems and internet speeds:

Windows PC - Windows 10, Intel Core i3 or a comparable processor (2013 or newer) with at least 2 GB of RAM, or Windows 10, Intel Core i5 or comparable processor with at least 4 GB of RAM.
Mac - OS X El Capitan 10.11, OS X High Sierra 10.13, or newer.
Linux - QuickBooks works with Linux, but you'll want to make sure you're using a supported browser and our recommended internet speeds.
Internet connection - 1.5 Mbps to 3 Mbps or higher.

If you meet each of our system requirements, but are still unable to see your Weekly timesheet option, I'd recommend using a different device and/or internet connection. If it continues happening on other devices and internet connections, you'll want to get in touch with our Customer Care team. They'll be able to pull up the account in a secure environment, conduct further research, and create an investigation ticket if necessary.

They can be reached while you're signed in.

Here's how:

Use the Help (?) icon.
Click Contact Us.
Enter a description of your situation in the What can we help you with? field, then hit Let's talk.
Select Start messaging or Get a call.