Thank for taking the time posting your concern here in the Community. I want to make sure I provide you the right resolution, I only need a few more information about the issue.

May I know how you record your cash sales in QuickBooks Desktop? When entering sales transactions, the amount should increase both income and bank accounts.

For additional reference, you may want to visit these related articles:

Please know that I'm just a post away if you have additional concerns. Have a good one.

Paulg1969

Not sure which account you're expecting to decrease? Income is usually a credit and cash as an asset is a debit. Therefore, when you post cash sales sales becomes a bigger credit and cash becomes a bigger debit - they both increase.

The only ways the cash balance would then decrease would be if you then banked the money or spent it.

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