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boaz
February 25, 2020
Question

Can't email reports

I am running QBD 2019. I have 3 different companies  that use it.

 

I can email reports from 2 of the businesses BUT not the 3rd.  

 

I get an error message that states; "Quickbooks was unable to send your form for the following reason: We've encountered an internal error. Try again."  

 

I am to email paystubs from this company just not reports.  What gives?

 

3 replies

Michael K
Michael K
Level 4
February 25, 2020

Hey there, @boaz. Thanks for reaching out and providing detailed information on your issue sending emails.

 

Since you're able to use the email feature in 2 out of the 3 company files, I recommend checking your files for errors by running a Rebuild and Verify. It's super easy and only takes a few moments. Check it out:

 

  1. Choose Window then Close All.
  2. Verify Data. Choose File then Utilities. Select Verify Data.If you see:
    • "QuickBooks detected no problems with your data," no further action is needed.
    • A specific error message, there may already be an article for it. Try searching for it in our QuickBooks Desktop support site for specific instructions.
    • "Your data has lost integrity," indicates there is data damage in the file.  Continue to the steps below to Rebuild Data to correct the problem.

    Note: Assisted Payroll customers should consult an Assisted Payroll agent before running Rebuild Data.

  3. Choose File, Utilities then Rebuild Data.
  4. You will receive a warning message to backup your company file, press OK.A rebuild requires a company file backup beforehand because in rare cases the process may need to delete transactions or list entries to fix the file.  A backup of your company file will ensure you have a secured copy of your company file before any changes are made to it.
    1. Select where you want to save your backup, then select OK at the bottom of the QuickBooks Desktop Backup window.
      • If a message asks if you want to replace another backup file, select NO. Enter a new name in the File name field and click Save.
      • If the backup fails, select Cancel at the Rebuild prompt and contact Payroll Support for additional assistance.
    2. The Rebuild Data utility starts as soon as the backup is finished.
    3. Click OK when you get the message "Rebuild has completed".

 

Let me know by using the Reply button below if that process found any errors. I'll be here to ensure we get you back to business. Have a good one!

frustrateduser
August 3, 2021

My accountant is having the same issue.  We have 3 companies as well, but we only process payroll in one of them. He has always been able to email paystubs, but starting on June 19, he started getting an internal error when sending, and they don't go through.  I can log in and send them, but he no longer can.  Last week, he was asked for his login credentials to process them, then again got an internal error.  Is there possibly a setting or something that might have been changed?  It is just weird that I can send them as a user (not logged in as an admin), but he can't.

Maybelle_SQuickBooks Team
QuickBooks Team
August 3, 2021

Thanks for joining the thread, @frustrateduser.

 

Let's get past this email issue encountered by your accountant.

 

We can edit the email preferences and ensure that Outlook is selected. Before doing so, I'd recommend updating the software to the latest release. Then, proceed to the basic troubleshooting steps below.

 

Here's how: 

 

1. Open and sign in to Outlook.

2. Go to the Edit menu and then Preferences.

3. Select Send Forms from the menu, then go to the My Preferences tab.

4. Choose Outlook as your email option.

5. Hit OK.

 

Once done, send a test email from QuickBooks.

 

1. Go to the Edit menu, then locate Preferences.

2. Select Send Forms from the menu and find the My Preferences tab.

3. Choose QuickBooks E-mail or Web-mail, then hit OK. 

4. Repeat the steps and locate the My Preferences tab, then select Outlook. 

5. Select OK.

 

Close QuickBooks and all other open programs, then restart your computer. Check out this article for further instructions: How to fix Error: QuickBooks is unable to send your email. 

 

If the same thing happens, you can perform this solution: Verify and Rebuild Data in QuickBooks Desktop.

 

However, if the issue persists, I'd recommend contacting our QuickBooks Desktop Team. They can create a case to investigate this behavior.

 

For more tips about emailing pay stubs, you can open this link: Email pay stubs from QuickBooks Desktop.

 

Stay in touch with me if there's anything else I can help you with today. I'll be right around until you're able to email pay stubs.

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