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jfoster21
October 16, 2021
Question

Online bill pay not working

Online bill pay not working, does anyone have a fix? I'm trying to pay bills and am ***** in the water.

27 replies

Jen_D
Jen_D
Level 8
October 16, 2021

Thanks for posting here and allowing us to help you with your billing activity in QuickBooks, @jfoster21,

 

It is always our main priority to ensure your issue is addressed immediately. With that being said, I need a few information about the difficulty you're having with the online bill pay.

 

May I know what error message are you getting? Also, are you logged in to the QBO mobile app or on a regular browser? Any information will help me check for ongoing issues and reported cases related to your account.

 

In the meantime, try opening your QuickBooks in a private window. Unexpected behaviors in the program, are sometimes affected by issues in the web browser. This is because the cache will overwrite itself and will not delete any data over time. 

 

Private browsing prevents cookies from being stored on your computer, making it a great place to identify browser issues. Use these keyboard shortcuts:

 

Google Chrome: press Ctrl + Shift + N  
Mozilla Firefox: press Ctrl + Shift + P
Safari: press Command + Shift + N

 

If you can use online bill pay without any issues there, clear the browser's cache. Clearing the history or log of sites resolves most issues with the web pages.

 

Keep me updated with the result, as I want to make sure this is taken care of. I'm also here if you have any questions with vendor billing or need help with other QuickBooks processes. Have a productive week!

jfoster21Author
October 16, 2021

I attached an image as well.  The error says:  "Sorry, something went wrong", "We couldn't load Bill Pay services. Please try again or reach out to us via chat for assistance"

 

I'm on a PC (not mobile).

 

I get the same problem with Chrome, Firefox, and Edge.

 

I enabled 3rd party cookies in Chrome.

 

In Chrome, I did Ctrl + Shift + N:  to no avail (same problem)

 

I haven't cleared cache yet.

 

TandCLion
January 11, 2022

I am having the same issue.  I am not able to sync to Online Bill Payment.  I'm using Enterprise Desktop 22.

Fiat Lux - ASIA
Fiat Lux - ASIA
Level 14
October 16, 2021

@jfoster21 

Another option, open a separate Melio account for free and integrate it with your QBO as a workaround.

https://melio.grsm.io/quickbooks

 

jfoster21Author
October 16, 2021

Hello.  I did sign into Melio but I can't see my cash balance and I can't see all the expenses that I need to pay.  How do I see my cash balance in my quickbooks cash???  Do you know?

 

MaryLandT
MaryLandT
Level 10
October 16, 2021

Allow me to step in and check why you're unable to use the Online Bill Pay, jfoster21.

 

You need to make sure that you've added a bank account to pay bills in Online Bill Pay. You can browse this link for detailed steps: Learn about QuickBooks Bill Pay.

 

If you've already set up a bank account before, I recommend contacting our QuickBooks Live Team. They can check and further investigate why you're getting an error.

 

For your Melio account, you can see the cash balance and expenses through the Chart of Accounts on your QuickBooks. Open the checking or credit card account that is connected to Melio.

 

If you aren't seeing those entries, the payment account isn't mapped correctly. To fix that, please follow the steps I've outlined below.

 

  1. In Melio, click Settings, then Payment method.
  2. On the payment account, click the ... icon, then Edit.
  3. Make sure that the QuickBooks bank/credit account field is mapped to your correct corresponding bank account in QBO.
  4. Click Update once verified.
     

You can also contact Melio for they can help map the payment account. They can also provide instructions to ensure transactions are posted to QuickBooks correctly.

 

Let me show you how to get in touch with them.

 

  1. Please click this link: Melio. This opens the QuickBooks Apps store.
  2. Use the phone number or email address from the Contact section.

 

I'm adding these articles for answers to frequently asked questions about Online Bill Pay.

 

 

Aside from using Online Bill Pay, you can also pay contractors using direct deposit. Please browse this link for more details and how to set it up: Pay a contractor with direct deposit in QuickBooks Online.

 

You can get back to me by clicking the Reply button below and share if you have additional concerns about this. I'll stay around until you're able to pay bills online.

CFOSecrets
February 6, 2022

Hi--feel like I'm losting my mind here. I'm trying to load the QBO BillPay feature and every. single. time. It takes a million years to load and then says "Sorry, something went wrong".  Is this a temporary issue or should I be advising the client to move their payments to the BillPay service offered by their bank?  

 

As much as we pay for Quickbooks and related services, would be nice if they would invest in semi-reliable service providers.  :(

    Angelyn_T
    Angelyn_TModerator
    Moderator
    February 6, 2022

    Hi there, @CFOSecrets. I'll be glad to help you with processing bill payments online in QuickBooks Online (QBO).

     

    I can see that you've received a specific error message (Sorry, something went wrong) when trying to load the QBO Bill Pay feature. I want you to know that there are no ongoing issues specific to this message with QuickBooks bill pay. 

     

    For now, you can try processing bill payments through a private window to isolate the issue. The accumulated internet file may affect the behavior when accessing Online Bill Pay. You can use these keyboard shortcuts to save you time:

     

    • Google Chrome: Ctrl + Shift + N
    • Safari 11 or newer: ⌘ + Shift + N
    • Mozilla Firefox: Ctrl + Shift + P
    • Microsoft Edge: Ctrl + Shift + P

     

     

    If it works fine, go back to your original browser and clear its cache to start fresh. You can also use another supported and up-to-date browser to narrow down the result.

     

    To learn more about the Online Bill Pay feature, you may check out these articles:
     

     

    Just in case you're getting the same error message after logging in to QuickBooks using a private window, I recommend reaching out to our Support Team for further assistance. A live representative can look into your account securely and investigate the issue more closely.

     

    To contact support:

     

    1. Sign in to your QBO file.
    2. Go to the Help (?) menu.
    3. Select either tab to get started:
      • Assistant: Get quick, personalized answers. Select a suggested option, or type a question or topic you need help with. If you decide you need further help, you can still choose to Talk to a human.
      • Search: Search the QuickBooks Online knowledge base directly, or select Contact Us and choose a way to connect with support.

     

    In case you need help with recording bill payments manually, you can also review this article as your guide: Enter bills and record bill payments in QuickBooks Online. It also gives you details on how you can pay your bills with a credit card or cash and a check.

     

    If you have any other follow-up questions, please let me know by adding a comment below. I'm more than happy to help. Have a good one!

    CFOSecrets
    February 7, 2022

    I've tried twice with incognito browsers and it's not working.  I've tried the useless Melio chat. They wait hours until they know you're not there...then they respond. Garbage service.

      jhornsby
      March 28, 2023

      I have been trying to pay bills for over an hour now.  It is really difficult to run a business when you can't pay bills.

      Heaven forbid Intuit let users know when their systems are not working.

      jamespaul
      Level 8
      March 28, 2023

      Hello, jhornsby.

       

      I would like to help you fix the pay bills function. I need more details about this. 

       

      Did you encounter any error messages? And are you currently using the Online Bill Pay feature to pay your vendor bills?

       

      More details would definitely help.  

      Julie_D
      April 11, 2023

      I too am having difficulty with Bill Pay. Using Firefox. I have the Plus account. My cache has been cleared since my last login to QB. I tried the Private browser window. None of that worked. I get a progress bar that says "Bill Pay is loading, get ready to..." then some changing messages: "pay using bank transfers for free" and "schedule bill payments to arrive right on time" and the bar is at about 25% and never moves...then the screen just goes blank. No error message, nothing. I have to refresh the browser to get back to the main Bill Pay screen. I've tried it now 5 times - both in non-private and private window. I also tried chatting with a human after the AI failed me, and that human stopped responding after asking me (AGAIN) to provide my name, QB ID, phone and email address. And I'm using Firefox on a Mac, have never had any other issues with QB on this browser/machine, have great internet speed.

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