Question

sales by item summary report

17 replies
166 views

I am trying to run a sales by item summary and no data is showing up on the report. what am I doing wrong?

QuickBooks Desktop

A

ArielI

QuickBooks Team

Hello, @sales item.

Let’s go through a few steps to ensure that your report displays the data you need.

First, check the date range of the report to ensure it covers the period during which sales occurred. If the selected range does not include a timeframe with recorded sales transactions, the report will be blank. To adjust the date range, select the Dates drop-down menu and choose from the available options, or manually select the dates by clicking the Calendar icon in the From and To fields.

Additionally, you can customize the filters in your report. These filters allow you to focus on specific data, such as particular products and services, customers, or locations, enabling you to view exactly what you need.

If you have any further questions or need assistance, please let us know. We're here to help you anytime.

S

sales itemAuthor

i have double checked to make sure the report included all sales and have changed the dates.

A

Aldren18

QuickBooks Team

I appreciate you getting back on this thread, @sales item. Since the report still shows no data even after confirming the correct filters and date range, this suggests a data integrity issue with the company file itself rather than with the report settings.

The next step is to run Verify Data and Rebuild Data to identify and repair any damage that may be preventing the report from reading your sales transactions. If the issue persists, I recommend running the QuickBooks File Doctor tool to check for deeper file corruption.

Before proceeding, please ensure your QuickBooks Desktop software is updated to the latest version for optimal performance.

I’ll ensure this conversation remains open for any future updates and discussions.

P

PM Computing

In the meantime, we have found a simple workaround (until the actual problem is addressed and fixed at the desktop level).

Simply click the "Hide Category" check box at the top of the report.

E

EvethC

QuickBooks Team

Hello, PM Computing. Thank you for sharing this update and for identifying a workaround by using the "Hide Category" checkbox in the "Sales by Item Summary" report.

Let me connect you with our Live Support Team for a more thorough examination of the underlying problem. Through secure screen sharing, they'll review your account and investigate why the summary totals are showing as zero. Rest assured, our team will prioritize resolving this for you across all impacted files.

You can get in touch with our Live Support Team for assistance using these steps:

In the top menu bar, click the Help icon, then QuickBooks Desktop Help/Contact Us.
Use your Search questions, keywords, or topics field to enter a question.
Select Contact Us.

To check the availability of Live Support, refer to our support hours here: Get help with QuickBooks products and services.

If you have any questions navigating QuickBooks, don't hesitate to reach out. We'll be here to help.

D

doormanbr

Hide Catagory does work. Problem solved for now.

T

TeresaBest1

February 26, 2026- I am having the same issue. Blank Sales by Item Summary reports. I spent an hour and a half on line with the help and they were not able to solve my problem. I was hoping to find help here.

A

AlexKpow

Just joined to add that I'm having the same issue, this is 100% a QB issue all of a sudden. I run this report almost every week, and it suddenly stopped.

Thank god for the user above (not QB) who figured that Hide Category seems to fix it.

C

Concrete7

I am having the same issue. I am so glad a workaround was posted. The odd thing was there were some

items listed from years ago when we first started using Quickbooks. 2005 to be exact. And it is only a small portion of items sold that year. Everything shows up after checking "hide category".

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