Categorising a refund

3 replies
16 views

Hi,

I recently dropped down a level on Quickbooks as I wasn't using the services. Quickbooks issued a refund, which appears as uncategorised income on bank feed. How do go about sorting this?

Many thanks

Calvin

QuickBooks Online

GeorgiaC

Level 13

Hi Calvds, thanks for dropping by on the Community

In QBO Simple Start, you can record the refund of subscription fees by creating a bank deposit:

1. Select the Gear icon, and select Bank deposit.

2. Enter the Account that the money was received to, and the Date.

3. Scroll to Add funds to this deposit.

4. On the first line, enter the Account used on the initial expense/purchase for the subscription fees, then enter the Amount and the applicable VAT code.

5. Save and close, then return to your bank feed to Match.

CalvdsAuthor

Hi Georgia,

I see two gear icons, one at the top of the screen and one on the transactions page, neither has a bank deposits option?

Thanks

Calvin

GeorgiaC

Level 13

Hi Calvin, my apologies - if you select + New transaction, you should see this listed under Other. 🙂

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