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New Member
October 7, 2026
Question

Customer statement not showing invoices paid after statement date

A customer is requesting a month end statement, but made a payment after the month end. The statement is not showing the invoices that were unpaid at the month end but have since been paid. Is there a way to change this? It seems a basic feature to have to find a workaround for

1 reply

QuickBooks Team
October 7, 2026

The Customer statement currently shows a zero balance instead of listing individual paid invoices because the payments were processed after the statement's generation date.

Since the statement is not displaying these paid and unpaid transactions as expected, please try logging into your QuickBooks Online account using a different supported browser. This will help rule out temporary browser conflicts or cache issues, allowing the system to load with a fresh session.

If you have additional questions or concerns, you can leave a comment below.