hot link in invoice reminder

Let's work through a series of troubleshooting steps together to pinpoint the problem with the hotlink in your invoice reminder, Patty. I will guide you through the process step by step.

Occasionally, your browser saves data from frequently visited websites, which can cause unusual behavior on online platforms due to data issues. To address this, please log out of your QuickBooks Online (QBO) account and then sign back in using a private or incognito window. You can open a private window using these keyboard shortcuts:

• Google Chrome: Ctrl + Shift + N
• Safari 11 or newer: Command + Shift + N
• Mozilla Firefox: Shift + Ctrl + P
• Microsoft Edge: Ctrl + Shift + N

From there, send an automated invoice reminder to your personal email and check whether the link functions correctly. If it works, return to your regular browser and clear its cache. Alternatively, you can consider using a supported browser for optimal performance on QuickBooks.

If the issue persists after you've completed the troubleshooting steps, you can reach out to our Live Support Team. They have the tools needed to investigate the root cause of the problem and can provide assistance through screen sharing for effective navigation in QuickBooks. Please refer to our support hours to ensure that we can assist you promptly.

Here's how to contact them:

1. Go to the Help button at the top right corner.
2. Select the Search tab and enter your concern in the search field.
3. Click Contact Us and choose a way to connect with us.

After you send out your invoices, read this article to learn how to record your customer payments: Record invoice payments in QuickBooks Online.

I’ll keep this thread open for any specific inquiries you may have about managing your invoices or any other concerns. I'm here to ensure your experience with QuickBooks is as efficient and seamless as possible.