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Mar 16, 2021 10:59 AM UTC
Question

How do I stop credits being automatically set against an outstanding invoice?

QB's seems to have started doing this and made a right mess of my outstanding balances

1 reply

Level 10
Mar 16, 2021 11:26 AM UTC

Hello Dorothy1, There is a setting which you can turn off that automatically applies credits. If you go to the settings cog in the top right>account and settings>advanced>automation>automatically apply credits>switch to off and save and this will no llonger happen.