Missing invoice numbers

Thank you for raising this concern here in the Community, @fatjakmufc-outlo. Let me share an update about the missing invoices in your account in QuickBooks Online (QBO).

We currently have an ongoing investigation into why you can't connect your Virgin Money bank in QuickBooks Online (QBO). Our engineer is currently working on it. We appreciate your patience as we investigate this further.

For now, I'd recommend you contact our QuickBooks Support Team so that they can add you to the list of affected users. This way, you'll get notified once there's a fix or an update about this issue.

Here's how:

1. Sign in to your QuickBooks Online company.
2. Go to Help.
3. Select Contact Us.
4. Enter your concern, then select Let's Talk.
5. Choose a way to connect with us:

• Start a chat with a support expert.
• Get a callback from the next available expert.

See this article for the schedule details: QuickBooks Online Support.

You can refer to the following articles for future needs:

• Customise invoices, estimates, and sales receipts in QuickBooks Online
• Record invoice payments in QuickBooks Online

If you have clarification in managing invoices in QBO, feel free to post a reply. The Community is always here to serve you. Take care!