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September 9, 2026
Question

Note to customer repeated

  • September 9, 2026
  • 1 reply
  • 3 views
When an invoice is ready to be sent, the 'Note to customer' details are repeated on the PDF. Can this be fixed?

1 reply

QuickBooks Team
September 9, 2026

This issue can occur when the template used for the affected invoice is damaged. I recommend switching to a different invoice template or creating a new one.

 

Follow these steps to change the invoice template:

 

  1. Open the affected invoice and select Manage to open the invoice settings.
  2. Scroll to the Design section and choose a different invoice template.
    Note: If you want to create a new template, select Add/Edit next to Other templates.
  3. Select Review and send to save your changes.
  4. Select Send invoice.

 

If the same issue occurs after changing the invoice template, I recommend contacting our Intuit Experts. They can review your account, investigate the issue further, and provide additional solutions.

 

Please let us know if you have any other questions. We’re here to help.