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July 16, 2024
Question

Receipt snap not working correctly

  • July 16, 2024
  • 1 reply
  • 0 views
Receipt snap not working correctly

1 reply

Level 13
July 16, 2024

Hi ian_nicholls-sky, thanks for joining the Community 

 

We're aware that some customers are receiving the following error when snapping receipts on the QB iOS app:

 

"Validation failed. We’re sorry, QuickBooks encountered an error while calculating tax. Try reselecting the tax rate or reentering the product/service item and saving the form again."

 

Please confirm if this is the same error that you're experiencing so that we can add you to our investigation for updates.