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A
AmyWheldon
March 10, 2021
Question

Sales receipt import error

  • March 10, 2021
  • 1 reply
  • 3 views

I am using the Sales Receipt import template, but when I try I get an error on my sales receipt number

 

Unknown error

  • 9664

This is the *SalesReceiptNo that I am using as it is the next sales receipt in the sequence on my clients quickbooks. 

 

I am using the same format at the sample template provided so I am not sure how to resolve this. 

 

Any advice would be appreciated.

Many thanks

Amy

1 reply

E
EmmaM
Level 10
March 10, 2021

Hello Amy, If you edit the number to be the next one in the sequence does it allow you to upload? If so could you try that and then go to the sales receipt and edit the number back to 9664 manually and save it. If you get the same error let us know😊

M
MariekePellerin
June 24, 2021

Hi,

I'm having sort of the same problem:

The Deposit Account field is invalid on the following sales receipts. Go back to your CSV and add the info before trying again.

 

I've tried different sales receipts numbers: the next number in line, a number much higher, I've added text even 'dontknow' but I can't seem to get passed this step. Nothing I add is accepted...

Any ideas?

Thanks, Marieke

A
Ashleigh1
Level 14
June 24, 2021

Hello MariekePellerin, Thanks for posting on this thread, could you try clearing your cache and cookies this link will help you, to all time, close the browser down, reload it and log into your account does the same thing still happen or not for you? 

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